Terracon · 4 hours ago
IT Service Desk Support Staff I
Olathe, KS
Full-time
Onsite
New Grad, Entry Level
0+ years expTerracon is a 100 percent employee-owned multidiscipline consulting firm focused on solving engineering and technical challenges. They are seeking an IT Service Desk Support Staff I to provide high levels of customer service and technical support to employees, including troubleshooting and resolving various technical issues.
Civil Engineering
Responsibilities
Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance
Open and/or close work orders (via IT Service Desk software) on each call received
Escalate problems and requests as necessary to ensure positive resolution
Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support
Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet)
Guide end users through troubleshooting procedures to restore technical service
Re-image workstations and laptops (using current image software) when required
Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept
Participate in company technology projects as needed
Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems
Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management
Be responsible for maintaining quality standards on all projects
Qualification
Required
High school diploma or equivalent
Up to 1-year help desk related experience
Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware
Experience with Microsoft Office 365 at the level used in the corporation
Experience with Microsoft Teams
Experience with Microsoft Exchange
Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
Knowledge and understanding of Active Directory at the level used in the corporation
Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets
Valid driver's license with acceptable violation history
Preferred
Associate's degree in Information Systems or related field preferred
A+ certification
Benefits
Medical
Dental
Vision
Life insurance
401(k) plan
Paid time off
Holidays
Education reimbursement
Various bonus programs
Company
Terracon
Terracon is a 100 percent employee-owned consulting engineering firm providing quality services to clients.
5001-10000 employees
H1B Sponsorship
Terracon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (32)
2023 (36)
2022 (24)
2021 (23)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
M. Gayle Packer
President and CEO
Don Vrana
Chief Financial Officer
Recent News
Business Journals
2023-05-17
Globe Newswire
2023-02-10
Business Journals
2023-01-25
Company data provided by crunchbase