Amazon · 6 hours ago
Senior Customer Solutions Manager - Global, AWSI - HCLS - HealthTech
Dallas, Texas, USA
Full-time
Onsite
Senior Level
$154K/yr - $208K/yr
5+ years expAmazon Web Services, Inc. is seeking a Senior Customer Solutions Manager to join their HealthTech team. In this role, you will guide AWS customers through their multi-year journey to the cloud, ensuring effective collaboration among various AWS teams to deliver optimal outcomes for customers.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time
Accelerating AWS Adoption through consistent delivery and execution
Identify & Align on Strategic Opportunities: CSMs and global account teams work backwards from the customer's business objectives to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include, but are not limited to, large-scale migrations, GenAI, data and analytics, digital innovation, high performance computing, product innovation, and business agility
Customer Enablement: The CSM will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
Implement governance structures to govern the AWS relationship and the customer’s adoption of AWS
CSMs play a critical role supporting account teams and customers from the sales process through the cloud transformation journey
CSMs are able to effectively coordinate cross-functional resources, drive disciplined project delivery, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives
This holistic approach to customer engagement, coupled with the CSM's deep understanding of the Healthcare Industry and AWS capabilities, positions CSMs as trusted advisors to strategic customers
This enables the CSM to serve as a strategic advisor through every stage of the cloud journey - from initial strategy and planning to migration, modernization, and ongoing optimization
Qualification
Required
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase