Vaco by Highspring · 6 hours ago
Client Accounting Manager
Cleveland, OH
Full-time
Onsite
Senior Level
$80K/yr - $120K/yr
5+ years expVaco is hiring for a Client Accounting Manager opportunity. The Client Accounting Manager is responsible for overseeing all client financial operations, including billing, collections, and compliance with client agreements.
Staffing & Recruiting
Hiring Manager
Jacob Reynolds
Responsibilities
Collaborate with Partners and internal teams to ensure complete and accurate client and matter set up, including engagement letters, fee arrangements, billing guidelines, and collection terms
Review and approve matter agreements and billing arrangements (such as standard rates, IP fee schedules, flat fees, discounts, and client-specific requirements) and ensure accurate entry into 3E
Provide guidance on unidentified payments and work with clients to establish clear processes for accurate application of future payments
Act as the primary liaison between Partners and accounting teams to resolve billing inquiries, discrepancies, and compliance issues
Monitor and maintain client and matter data to prevent invoice disputes and collection delays
Oversee billing accuracy and timeliness, ensuring invoices comply with client agreements and firm policies
Design and implement processes to improve collections' efforts and overall cash flow
Coordinate with attorneys to implement appropriate billing actions for past-due accounts and establish collection procedures for problem accounts
Maintain detailed records of collection procedures implemented for client accounts
Prepare and analyze reports on delinquency activity and status to identify trends and improve collections effectiveness
Review and enhance existing collections policies and procedures to establish effective guidelines and best practices
Maintain positive client and attorney relationships while addressing billing and collections issues
Manage the Firm's Trust account in compliance with applicable regulations and firm policies
Identify and implement process improvements to enhance billing efficiency, accuracy, and overall financial performance
Lead, coach, and develop billing, cash application, and collections teams; conduct regular meetings, performance reviews, and support professional growth
Serve as the escalation point for clients, attorneys, and internal teams; research and resolve complex billing issues, including account analysis and invoice processing
Collaborate with IT and vendor support to troubleshoot system issues and implement technical solutions or integrations
Qualification
Required
Bachelor's degree in Accounting, Finance, or a related field; CPA or MBA preferred
Minimum of 5 years of professional billing and collections experience in a law firm or similar environment
Minimum of 3 years of management experience leading billing or accounting teams
Proficiency in 3E, eBilling Hub, and vendor eBilling portals, including Billing Point, Bottomline-Legal X, BrightFlag, Collaborate, CounselLink, CounselGo, Legal Tracker, and TyMetrix (T360)
Strong computer skills with advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis)
Excellent analytical, problem-solving, and process improvement skills
Strong communication and client service capabilities
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Benefits
Discretionary bonuses
Medical, dental, and vision benefits
401(k) retirement plan
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase