QE Solar · 1 week ago
SRE Analyst II
Scottsdale, AZ
Full-time
Onsite
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expQE Solar is focused on making clean energy more efficient and has extensive experience in the Solar Operations & Maintenance sector. The SRE Analyst II will support the SRE team by resolving complex technical issues, maintaining documentation, and providing training to users and technicians.
ConsultingProfessional ServicesSolar
Responsibilities
Resolving complex technical issues that cannot be handled by the tier 1 Site Reliability Engineering (SRE)
Advanced Troubleshooting and diagnosing of issues
Provide a positive user resolving problem experience
Maintaining accurate SOP documentation
Provide users training on how to use properly Company hardware or software
Provide training to the tier 1 support technicians
Managing and resolving escalated tickets
Maintaining system capabilities by testing existing equipment or programs and trying out new ones
Development and delivery of interactive dashboards, reports, and tools
Perform routine system updates, patches, and upgrades to keep software and systems current and secure
Manage ticketing, EDR, IAM & other applications required for daily operations and security
Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations
Collaborate with team members to solve complex issues from all aspects of the current environment
Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly
Assist in the upkeep and functionality of web applications
Support and maintain updated Technology inventory
Creates new service catalog items, incorporating them inside the CMDB
Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework
Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution
Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended
Design and maintain Flowcharts, graphs, and diagrams for business- and data-related processes as needed
Provide an inventory and description of all data sources, their structures, and their relations used for analysis
Identify, develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy
Support office admin needs as required
Qualification
Required
MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA
2+ years of demonstrated experience working within Service Desk, EDR, systems, cloud, IAM, SIEM
Experience in a technical field is strongly desired
Must have a clean background, driver's license, and professional demeanor
2+ years of experience working in an MSP business industries
Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint
Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software programs
Strong customer service, professionalism, respect, and good interpersonal skills are a must
Experience in enterprise-level data analysis tools, techniques, and methodologies
Analytical and problem-solving skills
Practical experience in managing data projects
Mature understanding of business processes with the ability to translate needs into solutions
Effective interpersonal & communication skills to collect & present complex insights in a concise manner
Ability to multi-task and prioritize work in a standardized, scalable manner
Comfortable working as a team player or independently if necessary
Ability to communicate clearly and succinctly
Desire to learn, work hard, and grow with a young entrepreneurial renewable energy company
Motivated team player that is operationally focused and exceptionally detail-oriented
Strong ability to self-manage and deliver on a timely schedule
Ability to listen, collaborate and synthesize various skills-sets, technologies & problems into a clear set of deliverables
Comfort with ambiguity and a continuous learning mindset to stay updated with the latest BI trends and tools
Ability To Relocate: Scottsdale, AZ : Relocate before starting work (Required)
Preferred
Bachelor's degree
2+ years of experience with solar operations and maintenance
Company
QE Solar
QE Solar offers PV operations, maintenance, trouble shooting, testing, aerial inspection, solutions and services.
201-500 employees
H1B Sponsorship
QE Solar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-05-11Acquired
Leadership Team
Ken Heissler
CEO & Co-Founder
David Hayes
Chief Financial Officer
Recent News
Company data provided by crunchbase