Bluewater · 6 hours ago
LED FIELD SERVICE ENGINEER
Indianapolis, IN, US
Full-time
Hybrid
Entry, Mid Level
1+ years expBluewater Technologies Group, Inc. is a woman-owned business focused on transforming spaces into engaging environments. The LED Field Service Engineer will provide technical support, install, and repair DVLED display products while ensuring quality control and maintaining technical processes for LED technologies.
Responsibilities
Provide technical support for customers via email, telephone, and in-person to troubleshoot and repair DVLED display products
Performs on-site installation, service, modification, and repair of DVLED equipment including ordering and installing parts
Support the sales team with pre-sales and post-sales processes
Maintain a service log of all cases in our Customer Relationship Manager (CRM)
Document all work, incident status, and solutions in incident database tools
Ensure completeness and accuracy of RMAs and service tickets and address all queries within the agreed-upon service-level agreement (SLA)
Troubleshoots equipment problems
Maintain knowledge base, SOP and all support documents and update as required
Provide the product development team with customer feedback to help identify potential new features or products
Assist with trade show and event preparation, set up, and dismantling
Assist warehouse staff with logistics as necessary
Participate in or lead special projects and day-to-day operations as needed, including site visits to alternate locations for customer requirements
Other duties as assigned
Qualification
Required
Must be Novastar certified
Strong understanding of project specifications and blueprints
Soldering/Repair experience on PCBs, computer electronics, micro chips
Strong hand-soldering skills
1 year of LED repair experience
Strong written and verbal communication skills
Ability to multi-task in a fast-paced environment
Ability to communicate quickly and effectively
Ability to work in a high stress, rapidly changing environment
Solutions-based, team player with a positive attitude
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Preferred
2 years of repair experience within the AV/LED industry
Benefits
Competitive compensation
Comprehensive benefits
Ongoing support for certifications and leadership development
Company
Bluewater
Our mission is to empower leaders & organizations with capabilities that amplify their stories, leaving a lasting impact.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Tracy
CEO
Julie Harkins, CPA
Chief Financial Officer
Recent News
DBusiness Magazine
2025-05-27
Company data provided by crunchbase