UL Solutions · 3 hours ago
Technical Support Specialist
Franklin, TN, United States
Full-time
Hybrid
Mid Level
$60K/yr - $65K/yr
3+ years expUL Solutions is a pioneering company in safety science, committed to creating a safer and more sustainable world. They are seeking a Technical Support Specialist to investigate and troubleshoot system issues, provide Tier II assistance to customers, and collaborate with team members on complex requirements.
AdviceAnalyticsEducationPublic Safety
Responsibilities
Investigate and troubleshoot system and configuration issues raised by customers or impacting customers
Provide Tier II level assistance to existing customers at critical times of the year. May support multiple products and technology
Advise and assist customers in maintaining their use and configuration of the software solution(s)
Configure the system as per defined requirements using the software user interface
Collaborate with other team members on complex issues/requirements
Coach new team members
Participate in brainstorming sessions and contribute with creative ideas
Attend customer meetings and calls as and when required
Provide training to customers on existing functionality
Perform additional duties as needed
Qualification
Required
Education at degree level or equivalent work experience
Bachelor's degree in computer science, Information Technology, or related technical discipline preferred
Education at degree level in engineering may be required
Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience
Experience interfacing with external (and global) customers
Experience working to effectively troubleshoot, and problem solve
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment
Strong communication skills, both written and verbal
Fluent written and verbal English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement
Preferred
Previous experience working in a global team with distributed workforce is desirable
Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus
Healthcare EMR experience is a plus
Benefits
Annual bonus compensation with a target payout of 10% of the base salary
Health benefits such as medical, dental and vision
Wellness benefits such as mental and financial health
Retirement savings (401K)
Paid time off including vacation (15 days)
Holiday including floating holidays (12 days)
Sick time off (72 hours)
Company
UL Solutions
UL Solutions is a safety science company that promotes safety science through research and investigation.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.25B2025-12-03Post Ipo Secondary· $975M
2025-10-28Post Ipo Debt· $1B
2024-09-05Post Ipo Secondary· $980M
Leadership Team
Jennifer Scanlon
President & CEO
Scott. D'Angelo
Executive Vice President, Chief Legal Officer and Corporate Secretary
Recent News
2026-01-11
Company data provided by crunchbase