Southern Dock Products of Charlotte - A Division of DuraServ Corp · 1 day ago
Collections Analyst III, National Accounts
Coppell, TX
Full-time
Onsite
Senior Level
5+ years expSouthern Dock Products of Charlotte, a division of DuraServ Corp, is seeking a Collections Analyst III to manage customer accounts for timely collection of outstanding invoices. The role involves analyzing accounts receivable, resolving discrepancies, and coordinating with internal departments to enhance collection processes.
Facilities Services
Responsibilities
Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices
Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary
Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues
Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records
Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner
Provide support for Strategic Customers
Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections
Maintain detailed and accurate records of collection activities and customer interactions in the accounting system
Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably
Provide excellent customer service while enforcing company policies and procedures related to credit and collections
Qualification
Required
High School diploma or equivalent is required
Strong communication and organizational skills
Skill in delivering responsive, high-quality customer service
Ability to identify and resolve problems
Advanced proficiency (knowledge) with Microsoft Office 365
Knowledge of accounting principles and bookkeeping fundamentals
Knowledge of credit and collection procedures
Preferred
Associate or bachelor's degree
Combined experience in Accounts receivable, collections, or related practices of 5 or more years with education is desirable
Previous experience with customer relations, accounts receivable, complex collections
Company
Southern Dock Products of Charlotte - A Division of DuraServ Corp
Southern Dock Products is the leading supplier and installer of Loading Dock Equipment, Overhead Doors, High-Speed doors, HVLS Fans, and material handling equipment to the businesses in Charlotte.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase