Hyundai GLOVIS EV Logistics America · 1 day ago
Customer Service Specialist
Ellabell, GA, US
Full-time
Onsite
Entry Level
$59K/yr - $65K/yr
1+ years expHyundai GLOVIS EV Logistics America is an integrated logistics company providing services to Hyundai Motor Group. They are seeking a Customer Service Specialist to act as a liaison between customers and operations, ensuring high-quality support and oversight of key processes.
Transportation/Trucking/Railroad
Responsibilities
Prepares daily reports for dealership/regions, internal customer service reports, including Activity and Flee Holds, and other reports, performing steps necessary to collect data, organize, and report in standardized reporting format
Monitors and provides direction assigned key processes, including company cards, show cars, commercial fleet, de-commits and re-allocations, returned vehicles, repaired vehicles, and vehicle holds
Utilizes plans for delivery-storage and distribution-that result in minimal wait time for vehicle processing, consolidating movements whenever possible
Performs data mining to retrieve essential data, comparing allocation data in various systems and reports and assists in resolving any discrepancies
Communicates all part issues immediately to develop contingency plans
Effectively communicates with internal and external customers, especially regarding the IT/Customer Service processes, meeting or exceeding expectation
Ensures timelines and quality of work performed
Assists in developing and training team members
Performs other duties as assigned
Qualification
Required
Associate's Degree in administrative, logistics, customer service or related field required or any equivalent combination of education and experience
At least one year of experience in a customer service related role is required
Knowledge of customer service and support regulations and compliance standards
Excellent written and oral communications skills
Ability to work with all levels of management
Strong organizational, problem-solving, and analytical skills
Ability to effectively present information and respond to questions
Proficiency with Microsoft Office suite of products including outlook, Word, Excel and Powerpoint
Benefits
Medical, dental and vision coverage
401(k) Plan with $1/$1 matching up to plan provisions
Generous paid time off
Company
Hyundai GLOVIS EV Logistics America
About HYUNDAI GLOVIS As a global total logistics and distribution leader in Korea, Hyundai GLOVIS offers optimal services as well as strategies and processes that cover the entire logistics process while growing together with the customers.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase