Global Help Desk Services, Inc. · 22 hours ago
Bilingual Help Desk Analyst
Rocky Hill, CT
Full-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrGlobal Help Desk Services, Inc. is a growing technical help desk outsourcer that values integrity and customer service. They are seeking a Bilingual IT Help Desk Analyst to resolve support issues, maintain documentation, and enhance communication skills while providing excellent service to customers.
Information Technology
Responsibilities
Resolving support issues to decrease downtime for the customer
Providing excellent documentation skills in call-tracking systems
Possessing strong troubleshooting skills because half of what we do is non-shrink-wrap related
Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops
Working as a team player (communicating well with coworkers & managers)
Enhancing business, verbal, and written skills
Qualification
Required
Bilingual (Spanish/English)
Previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience
Must type at least 30 WPM
Strong troubleshooting skills
Excellent documentation skills in call-tracking systems
Knowledge of industry trends and support best practices
Ability to work as a team player
Strong verbal and written communication skills
Preferred
Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification
Benefits
Vacation and Sick benefits start accruing on 1st day of training.
Nine paid holidays (with or without Personal days).
$300 toward the employee’s monthly medical premium paid by the company.
$10K life insurance and Short-term disability paid by the company.
Dental, Long-term disability, and additional Voluntary Term Life insurance are available.
Company
Global Help Desk Services, Inc.
Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase