Energy Access Innovations · 3 days ago
IT Service Desk Specialist - I
Dallas, TX, US
Full-time
Onsite
New Grad, Entry Level
0+ years expEnergy Access Innovations is focused on enhancing IT systems efficiency and reliability. The IT Service Desk Specialist-I will manage hardware, troubleshoot technical issues, and provide expert support to end-users.
Renewables & Environment
Responsibilities
Troubleshooting and resolving user issues with computers, IP-based phones, Printers, and other office equipment
Installing and configuring new computers, IP-based phones, printers, and other office equipment
Monitoring the Ticketing System and responding to new tickets as they arrive
Maintaining a log of work done and actions taken to resolve the issue that prompted the ticket
Assisting in maintaining an accurate inventory of IT supplies and equipment
All other duties assigned
Qualification
Required
6mo to 3 years of IT helpdesk experience
Ability to work a flexible schedule including after-hours or weekends
Troubleshooting and resolving user issues with computers, IP-based phones, Printers, and other office equipment
Installing and configuring new computers, IP-based phones, printers, and other office equipment
Monitoring the Ticketing System and responding to new tickets as they arrive
Maintaining a log of work done and actions taken to resolve the issue that prompted the ticket
Assisting in maintaining an accurate inventory of IT supplies and equipment
Ability to think on your feet and display effective critical thinking skills
Ability to work with minimal supervision or in some cases alone
Unparalleled customer service
Ability to be on the weekend on call at a minimum of 1 weekend per month with an occasional second-weekend on-call 7a-7p
Preferred
CompTIA A+, Network+, and or Security+ preferred but not required
Familiarity with Google Workspace / Microsoft and the use of assessment tools and documentation
Company
Energy Access Innovations
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase