Deutsche Bank · 2 hours ago
Production Support - Associate
Cary, 3000 CentreGreen Way
Full-time
Hybrid
New Grad, Entry Level
$85K/yr - $130K/yrDeutsche Bank is a leading global bank that provides financial services and technology solutions. The role of Production Support Engineer within the Trust & Agency Services segment involves supporting critical client-facing applications and improving the stability and automation of production environments.
BankingFinanceFinancial Services
Responsibilities
Support and manage a portfolio of Trust & Agency Services applications, ensuring stable production operations and adherence to agreed service levels
Take ownership of incidents and problems, applying structured problem-solving approaches to drive timely resolution
Partner with development and infrastructure teams to reduce technical debt and improve production stability
Participate in stakeholder forums, preparing documentation and tracking progress against operational level agreements (OLAs) and service level agreements (SLAs)
Maintain and enhance application runbooks, support documentation, and knowledge repositories
Act as a production readiness gatekeeper, ensuring solutions meet operational standards prior to release
Qualification
Required
Bachelors degree or equivalent
Experience supporting production environments within large, complex technology organizations
Working knowledge of Windows and Unix/Linux operating systems
Experience with relational databases and SQL (e.g., Oracle, MS SQL, Sybase)
Familiarity with monitoring, scheduling, and alerting tools (e.g., Geneos, Splunk, New Relic, Control-M, Autosys)
Understanding of ITIL service management processes, including incident, problem, and change management
Preferred
Effective troubleshooting and analytical problem-solving capabilities
Clear and professional communication skills, both written and verbal
Ability to manage workload independently while maintaining transparency on progress and risks
Experience working in virtual teams and matrix environments
Exposure to cloud platforms, DevOps, or Site Reliability Engineering (SRE) practices
Benefits
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model allowing for in-office / work-from-home flexibility, generous vacation, personal, and volunteer days
Employee Resource Groups that support an inclusive workplace and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family-building benefits
Educational resources, matching gift, and volunteer programs
Company
Deutsche Bank
Deutsche Bank is an investment bank that offers financial products and services to corporate and institutional clients.
Founded in 1870
10001+ employees
H1B Sponsorship
Deutsche Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.07BKey Investors
European Investment BankCapital GroupCerberus Capital Management
2025-06-11Post Ipo Debt· $570.76M
2024-11-14Post Ipo Debt· $1.5B
2020-10-13Post Ipo Equity
Leadership Team
T
Tom Patrick
CEO, Americas
Benjamin Bauer
VP Strategy & Innovation
Recent News
2026-01-20
Company data provided by crunchbase