IBC Bank · 5 months ago
Service Desk Technician I
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelIBC Bank is dedicated to the growth and success of its employees, customers, and communities. They are currently seeking a Service Desk Technician I to serve as the Single Point-Of-Contact for all incidents and service requests, ensuring comprehensive troubleshooting and reporting as necessary.
BankingFinancial ServicesInsuranceMortgageVenture Capital
Responsibilities
Provides technical assistance and support by phone for incoming requests from IBC internal customers and end users, work tracked by service tickets in Service Desk Plus
Troubleshoots and resolves common internal/external serviced applications, software, hardware, etc
Provisions network access and password resets in all applications administered by IT Services
Gathers pertinent details and assigns/escalates tickets to the appropriate level of support
Processes network access setup for new employees/non-employees
Performs software installation on computers
Provides front line support for mobile devices
Provides user awareness and education for IBC supported applications
Navigates and utilizes IT Service Desk Solutions Base, processes & procedures
Provides technical assistance for software upgrades
Utilizes intra-departmental training resources to achieve competent and proficient skill level with standard IT systems and IT industry practices
Qualification
Required
Provides technical assistance and support by phone for incoming requests from IBC internal customers and end users, work tracked by service tickets in Service Desk Plus
Troubleshoots and resolves common internal/external serviced applications, software, hardware, etc
Provisions network access and password resets in all applications administered by IT Services
Gathers pertinent details and assigns/escalates tickets to the appropriate level of support
Processes network access setup for new employees/non-employees
Performs software installation on computers
Provides front line support for mobile devices
Provides user awareness and education for IBC supported applications
Navigates and utilizes IT Service Desk Solutions Base, processes & procedures
Provides technical assistance for software upgrades
Utilizes intra-departmental training resources to achieve competent and proficient skill level with standard IT systems and IT industry practices
Familiar with MS Windows Operating systems
General computer networking concepts
Familiar with computer peripherals and connections
Familiar with common desktop applications and MS productivity applications
Active Learning and Learning
Good written and oral communication skills
Complex Problem Solving
Critical Thinking
Time Management
High School Diploma or GED
Associate's, Bachelor's Degree or Technical Certification in related field
Company
IBC Bank
International Bank of Commerce is a state chartered bank owned by International Bancshares Corporation
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Neundorf
CEO-Chairman
Dale Randol
President/CEO
Recent News
2025-11-07
2025-10-14
Morningstar.com
2025-08-07
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