Fidelity Bank · 5 months ago
Customer Service Representative- Covington, KY
Covington, KY
Full-time
Hybrid
New Grad, Entry LevelFidelity Bank is seeking Customer Service Representatives, also known as Customer Relationship Advocates (CRA), to join their team in Covington, KY. This role focuses on providing outstanding customer service while assisting clients with a variety of needs, including trade requests and online support, while also offering opportunities for skill development and career growth.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients
Developing skills to assist with a broad range of client needs, including trade requests, money movement, online support and more
Preparing to become a FINRA (Registered Representative) by studying for and obtaining your SIE®, Series 7, and 63 licenses
Handling more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network
Exploring new career paths through job shadowing and our career center
Qualification
Required
Aptitude and dedication to complete the FINRA SIE®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient
Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions
A desire for growth and a mindset that generates long term success through adaptability and personal accountability
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously
Benefits
Maternal and Parental Leave
Tuition Reimbursement
Student Loan Assistance
401(K) 7% match
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Paid Time off
Commuter Benefit Program
Backup Dependent Care
Charitable match
Concierge Services
Wellness Program
Fitness Reimbursement
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
Founded in 1974
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase