Wells Fargo · 5 hours ago
Fraud & Claims Operations Representative - Inbound Call Center
CHANDLER, AZ
Full-time
Onsite
Entry Level
1+ years expWells Fargo is seeking a Fraud & Claims Operations Representative in their Claims Assistance Center as part of Fraud & Claims Management. The role involves supporting fraud and claims functional areas by improving customer experience and preventing fraudulent activity through effective customer authentication.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
Receive direction from supervisor and escalate questions or issues
Interact with immediate team and functional area on wider range of information, plus internal or external customers
Qualification
Required
1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Bilingual speaking proficiency in Spanish/English
Call Center experience
Ability to work effectively in structured but flexible, adaptable and changing work environment
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to follow policies, procedures, and regulations
Strong analytical skills with attention to detail and accuracy
Basic Microsoft Office (Outlook, Word and Excel) skills
Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment
Financial services experience
Ability to manage to production goals, deadlines, and various metrics
Knowledge and understanding of financial crime, fraud, or risk management
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-22
FOXBusiness.com
2026-01-22
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