Citi · 3 hours ago
AVP Shared Services Process Engineer
Tampa, FL
Full-time
Hybrid
Mid, Senior Level
$79K/yr - $119K/yr
5+ years expCiti is seeking a highly motivated and seasoned Process Engineer to join their Business Operations Shared Services (BOSS) team. This role involves leading and executing complex projects, driving process improvements, and ensuring compliance while collaborating across diverse teams and geographies.
BankingFinanceFinancial Services
Responsibilities
High-Level Project Execution & Process Improvement: Apply in-depth disciplinary knowledge to contribute to the development of new techniques and the improvement of processes and workflows within BOSS. Lead and execute complex, multi-organizational projects ensuring processes and methodologies are effective and supportive, requiring minimal hand-holding
Strategic Integration & Analysis: Integrate subject matter and industry expertise within a defined area. Requires an in-depth understanding of how areas collectively integrate within the sub-function, and how to coordinate and contribute to the objectives of the function and overall business. Evaluate moderately complex and variable issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting situations using multiple sources of information
Risk Management & Compliance: Proactively identify, assess, and mitigate project and operational risks. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency
Global Project Management: Significantly impact project size, scope, and geographical execution by influencing decisions through advice, counsel, and facilitating services. Successfully plan, manage, and execute projects across diverse geographical locations, accounting for local operational nuances and regulatory environments
Performance Measurement & Reporting: Maintain and improve recurring and ad-hoc savings reporting per project/program and/or by owner. Seamlessly integrate benefit data from multiple sources across projects, process owners, and finance. Be accountable for end-to-end capacity/financial impact analysis for efficiency-related initiatives, including return on investment estimates. Align with a project benefit tracking process to link procedures, project scope, and financial accuracy
Data-Driven Insights: Analyze and interpret data from metrics and reports, identify trends, provide insights, and recommend key actions, including 'what if' scenarios. Develop and deliver internal metrics, identifying trends and insights for improvement of operational efficiency. Leverage full systems capability to create impactful visual representations of metrics
Continuous Improvement & Collaboration: Support a continuous improvement culture, taking a leadership role in creating and driving solutions. Collaborate with members of other functional teams to develop a shared understanding of operational performance drivers and key metrics
Qualification
Required
5-8 years of experience in process engineering, financial planning and analysis, or re-engineering projects
Proven experience with process improvement methodologies (e.g., Lean, Six Sigma, business process re-engineering) is preferred
Demonstrated success in leading and executing complex projects from start to finish, requiring minimal supervision
Proven ability to operate independently, manage multiple tasks, prioritize effectively, and make sound decisions
Experience working within global and virtual teams, with demonstrated ability to lead and motivate diverse teams and execute initiatives across multiple locations and geographies
Excellent analytical skills, including the ability to filter, prioritize, and validate complex material from multiple sources, analyze raw data, draw conclusions, and solve problems effectively
Strong verbal and written communication and diplomacy skills, with an ability to articulate complex information, escalate issues to management, and build consensus
Excellent presentation skills (PowerPoint, Excel proficiency required)
A consistent track record of exceeding performance expectations, demonstrating strong initiative, self-motivation, and a proactive approach to challenges
Must be a self-starter with the ability to set high standards of deliverables and a highly developed attention to detail
Comfortable working in an ambiguous environment with minimal or offsite supervision and the ability to prioritize effectively in a high-pressure environment with tight deadlines
Bachelor's/University degree or equivalent experience
Knowledge of the financial services industry
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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