AWP Safety · 1 day ago
Customer Relations Supervisor
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yr
5+ years expAWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. The Customer Relations Supervisor will manage workloads, oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments while collaborating across all levels to achieve departmental and organizational goals.
Utilities
Responsibilities
Supervise select members of the Customer Relations Team to ensure timely and accurate invoicing and payment within terms
Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position
Provide training on systems and processes as requested
Investigate and resolve customer issues
Provide excellent customer service to internal and external customers
Effectively communicate with internal management when necessary to accelerate the billing and collection processes
Monitor and maintain key assigned accounts and resolve day-to-day issues
Conduct performance evaluations for their team according to organization guidelines
Perform other duties and/or special projects as assigned
Qualification
Required
High School Diploma or GED required; Bachelor's degree preferred
5-7 years accounts receivable experience required
Ability to work in a fast-paced environment and quickly shift priorities
Organized with an intense focus on accuracy and attention to detail
Problem-solving skills and critical thinking skills
Excellent written and verbal communication skills with ability to interact effectively with all levels of management, employees and clients
Proficient with Microsoft Office Products (Excel, Word)
Preferred
Experience with Microsoft D365 software preferred
Company
AWP Safety
AWP Safety® is North America’s leading worksite safety partner, protecting those who build our infrastructure.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Shipman
Chief Revenue Officer (CRO)
Matthew Hunt
Chief Legal Officer
Company data provided by crunchbase