Dahl Consulting · 1 day ago
UX Researcher - B2B Platforms (28889)
Dahl Consulting is working on behalf of a large enterprise organization that operates business-critical platforms. They are seeking an experienced UX Researcher to lead research efforts for enterprise products, uncovering user needs and influencing product strategy through evidence-based insights.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Lead and execute end-to-end UX research across discovery, concept validation, and evaluative phases for enterprise products
Partner closely with product managers, designers, engineers, and business stakeholders to define research questions aligned to product goals, business outcomes, and key performance indicators
Plan and conduct qualitative and quantitative research using methods such as contextual interviews, journey mapping, usability testing, surveys, and data analysis
Investigate complex workflows, operational processes, and data-rich systems to identify user needs, pain points, and opportunities
Synthesize research findings into clear, actionable insights, frameworks, and narratives that inform product and design decisions
Clearly articulate objectives, parameters, constraints, trade-offs, and implications of research findings
Advocate for user-centered decision-making while balancing business, technical, and operational considerations
Navigate ambiguous and evolving problem spaces in fast-moving, iterative development environments
Contribute to a culture of evidence-based, human-centered practice across UX, product, and engineering teams
Qualification
Required
4+ years of experience as a UX Researcher supporting enterprise software, internal tools, or B2B platforms
Strong experience researching complex workflows, data-rich interfaces, and process-driven systems
Proficiency in a wide range of qualitative and quantitative research methods and a strong understanding of when to apply each
Demonstrated ability to collaborate effectively with designers, product managers, engineers, and business stakeholders
Strong portfolio or case studies that showcase enterprise research work, problem framing, insight generation, and impact on product decisions
Ability to work independently as a contractor, delivering high-quality research outcomes with minimal supervision and escalating when appropriate
Excellent communication skills, with the ability to clearly convey insights, implications, and recommendations
Preferred
Experience researching systems that support store operations, supply chain, finance, HR, or other enterprise domains
Strong skills in research synthesis, sensemaking, and storytelling for cross-functional audiences
Experience working in agile or iterative product development environments
Experience collaborating with distributed or cross-location teams
Benefits
A comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs.