Barr Brands International, Inc. · 21 hours ago
IT Support Specialist
Memphis, TN
Full-time
Hybrid
Entry, Mid Level
2+ years expBarr Brands International, Inc. is a company that values technology as a key component of their operations. The IT Support Specialist provides frontline IT support for both office and manufacturing environments, ensuring that teams can perform their best work by resolving technical issues and maintaining systems.
ChemicalConsumer GoodsManufacturingService IndustrySupply Chain ManagementWholesale
Responsibilities
Provide on-site and remote technical support for office staff and shop floor employees
Troubleshoot and resolve issues with desktops, laptops, tablets, mobile devices, and shop floor technology
Support email, ERP, and manufacturing-specific systems that keep production running
Resolve common access issues including password resets, account lockouts, MFA challenges, and permission requests
Know when to escalate issues and partner with external vendors or higher-level IT resources to drive resolution
Install, configure, and maintain office computers, production terminals, barcode scanners, printers, and peripherals
Troubleshoot standard and specialized equipment, including label printers and RFID scanning tools
Manage software installations, updates, patches, and license tracking to ensure systems stay current and reliable
Administer user accounts in Active Directory, Azure AD, and related identity platforms
Provision and deprovision system access for new hires, role changes, and departures
Support IT onboarding for new employee-owners and ensure secure, complete offboarding
Maintain standards that protect company data and physical IT assets
Troubleshoot wired and wireless network issues across office and production spaces
Support remote and traveling employees with VPN access and secure connectivity solutions
Maintain and contribute to the IT knowledge base with clear documentation for common issues
Create easy-to-follow guides that help non-technical users solve basic problems independently
Document recurring production or application issues to improve response time and consistency
Track and manage IT assets including computers, mobile devices, scanners, printers, and peripherals
Maintain accurate inventory records and support lifecycle replacement planning
Coordinate with vendors on equipment repairs, warranties, and procurement
Reinforce cybersecurity best practices at the user level
Apply system updates and security patches across office and production equipment
Monitor and report phishing attempts or potential security incidents
Support backup processes and disaster recovery readiness
Deliver patient, professional support to users with varying levels of technical comfort
Set clear expectations for resolution timing, especially when production is impacted
Train users on basic IT usage, security awareness, and best practices
Support additional IT projects and initiatives as needed
Qualification
Required
2-5 years of experience in a Service Desk, Help Desk, or Technical Support role
Working knowledge of Windows environments, Active Directory, Microsoft 365, and Intune endpoint support
Ability to prioritize work effectively in a fast-paced, production-driven environment
Preferred
Experience supporting hardware, peripherals, and shop floor or manufacturing technology preferred
Experience creating and maintaining IT documentation such as SOPs, runbooks, or knowledge base articles using practical frameworks (KCS or similar)
Company
Barr Brands International, Inc.
Barr Brands International, Inc. is an employee-owned company driven by integrity, collaboration, and continuous improvement. Barr Brands includes W.M.
501-1000 employees
H1B Sponsorship
Barr Brands International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Joe Lyons
Chief Operating Officer & Chief Financial Officer
Donna Wooldridge
Executive Assistant to CEO, COO/CFO and VP, HR
Recent News
2025-10-16
2025-10-16
Company data provided by crunchbase