Tech Army, LLC · 11 hours ago
Helpdesk Support Technician
Celebration, FL
Contract
Onsite
Entry Level
2+ years expTech Army, LLC is seeking a Helpdesk Support Technician to provide computer and user support. The role involves installation and configuration of hardware and software, troubleshooting, and resolving service tickets as well as supporting audio-visual equipment.
ConsultingIT ManagementSoftwareStaffing Agency
Hiring Manager
Jaris Dumag ()
Responsibilities
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
Monitor service ticket queue and resolve tickets as assigned
Document work performed and resolutions
Install, configure, and troubleshoot audio-visual and video conference equipment as assigned
Perform basic network and telephony support
Provide on-site support for remote troubleshooting by other Client technical staff
Concentration and desire to work in desktop support
Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
Assist in coordinating audio-visual setup and videoconference support
Assist with annual inventory scanning and equipment surplus
Install, configure, and update software
Participate in team projects, meetings and assignments
Responsible for reading and following the Department's Procedures and Policies
Responsible for understanding and enforcing the Department's Policies and Procedures
Responsible for documenting solutions to Technology issues
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
Perform other related duties as assigned
Ability to lift up to 50 lbs
Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather
Qualification
Required
Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience
Minimum of 2 years of experience
Concentration and desire to work in desktop support
Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
Assist in coordinating audio-visual setup and videoconference support
Assist with annual inventory scanning and equipment surplus
Install, configure, and update software
Participate in team projects, meetings and assignments
Responsible for reading and following the Department's Procedures and Policies
Responsible for understanding and enforcing the Department's Policies and Procedures
Responsible for documenting solutions to Technology issues
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
Perform other related duties as assigned
Ability to lift up to 50 lbs
Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather
Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step
Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others
Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem
Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis
Flexibility: Is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others
Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations
Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations, as accordingly
Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team
Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice
Company
Tech Army, LLC
Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services.
51-200 employees
H1B Sponsorship
Tech Army, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Jay Narang
Chief Executive Officer
Company data provided by crunchbase