Gemini, Inc. · 10 hours ago
Credit/Collection Specialist
Liberty Lake, WA
Full-time
Onsite
Entry, Mid Level
$20.55/hr - $25.34/hr
2+ years expGemini, Inc. is a leader in the signage manufacturing industry, and they are seeking a Credit/Collection Specialist to join their team. The role involves reviewing customer sales orders, negotiating payment arrangements, and managing outstanding account issues to support customers effectively.
Building MaterialIndustrialManufacturingRetailWholesale
Responsibilities
Review customer sales orders in a timely manner to determine the best approach to proceed to production while meeting customer expectations and maintaining standard processes and guidelines
Possess the ability to negotiate with customers and make quick, logical decisions to settle on an outcome to collect funds while staying within guidelines
Handle challenging situations with customers in a professional manner and firmness
Contact customers through daily phone discussions, email, or fax correspondence to set up payment arrangements
Resolve issues or questions with customers concerning their account, such as missing invoices, account credit inquiries, terms, down payments, credit card information, etc
Process credit card transactions and other electronic payments methods
Manage assigned territories of accounts by communicating and following up with customers to resolve outstanding account issues while providing necessary correspondence and direction as needed
Discuss unusual customer requests, outstanding issues, or demands with the Senior Account Services Specialist
Place customer accounts with outside collection agencies as needed
Perform other duties as assigned
Qualification
Required
High School Graduate/GED required
Minimum of two (2) years of experience in collections
Above average skills in communication, interpersonal relationships, and customer service
Good mathematical aptitude and abilities required
Well organized, with good numerical skills
Ability to handle high volumes of incoming calls, manage workflow, and deal with problem customers as required
Preferred
Four (4) years related accounting, business, or equivalent experience preferred
Benefits
Low-cost Health Insurance Premiums, 2 plans to select from
4% 401(k) Retirement Match with Profit Sharing
Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
Dental, Vision, Disability and Life Insurance
Get Paid Weekly
Use of Company Owned Resort in Hayward, WI
Tuition Reimbursement Program
Company
Gemini, Inc.
Gemini is a wholesale manufacturer of solutions that identify, direct, and protect the world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Frederick Oss
Chief Executive Officer
Jill Fox
Key Channel Partner Representative
Recent News
Google Patent
2025-05-07
Company data provided by crunchbase