Vector Consulting, Inc · 1 day ago
Help Desk Analyst
United States
Contract
Remote
Entry, Mid Level
$30/hr - $45/hr
2+ years expVector Consulting, Inc. is an IT Talent Acquisition Solutions firm seeking an experienced EHR Helpdesk Analyst to provide advanced technical support for the Epic electronic health record system. The role involves troubleshooting issues, supporting clinical staff, and ensuring system reliability across various healthcare facilities.
ConsultingInformation Technology
Responsibilities
Provide support for Epic applications, workflows, access, printing, and integration issues
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)
Assist with Epic user account provisioning, role changes, template assignments, and security access requests
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs)
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support
Maintain documentation, knowledge base articles, and standard operating procedures
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques
Support change management and scheduled downtime communications as needed
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities
Escalate critical issues and downtime events according to established protocols
Qualification
Required
2 years of providing Epic technical support in a healthcare or clinical environment
2 years of Proficient with ServiceNow or other enterprise ticketing systems
2 years of In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts)
Preferred
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM)
Company
Vector Consulting, Inc
Vector Consulting is an information technology company that provides IT talent acquisition solutions.
51-200 employees
H1B Sponsorship
Vector Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Manbir Khurana
Chief Executive Officer
Company data provided by crunchbase