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Logivision Technologies · 8 hours ago

Client Success Manager

Lancaster, PA

Full-time

Onsite

Mid Level

$58K/yr - $70K/yr

Logivision Technologies is focused on ensuring client satisfaction, and they are seeking a Client Success Manager to build and maintain strong relationships with existing clients. This role involves onboarding new clients, addressing concerns proactively, and collaborating with clients to align services with their goals.

Business DevelopmentInformation ServicesInformation Technology

Responsibilities

Build and maintain strong, long-term relationships with clients by understanding their business, goals, and values

Serve as the primary non-technical point of contact for client communication

Proactively identify, address, and resolve client concerns before they escalate

Conduct regular check-ins and Technology Business Reviews (TBRs) to ensure satisfaction, alignment, and continued value

Capture client feedback and work with the internal team to improve service delivery

Own the client lifecycle from onboarding through long-term partnership

Ensure new clients experience a smooth, confident onboarding process

Collaborate with clients to build technology roadmaps, project plans, and realistic budgets

Ensure all recommendations align with client objectives, operational needs, and financial constraints

Actively identify and pursue opportunities to expand existing accounts through upselling and cross-selling

Proactively introduce new services and solutions that address client challenges or growth plans

Drive new revenue by building relationships with prospective clients

Generate new sales through networking, community involvement, referrals, and targeted outreach

Represent the company at community events, chamber meetings, and partner gatherings

Qualification

Client relationship managementCustomer onboardingUpsellingCross-sellingTechnology roadmapsCommunication skills

Required