Aspira · 5 hours ago
Seasonal Customer Service Representative (Remote)
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years expAspira is a customer-focused company that delivers 24/7 support to customers across the US and Canada. As a Seasonal Customer Service Representative, you will assist customers with inquiries and reservations, playing a key role in ensuring customer satisfaction and loyalty through exceptional service.
CommunitiesGovernmentHospitalityInformation TechnologyInternetInternet of ThingsLeisureTourismTravel
Responsibilities
Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues
Follow established processes to assist customers with reservations, ticketing, permits, and other services
Effectively transfer customers to the appropriate department when needed
Seek management support when necessary for complex issues or escalations
Document customer interactions accurately according to company standards
Update customer accounts and system information accurately
Meet individual KPIs and support department goals for customer service excellence
Adhere to company policies, procedures, and performance standards
Complete all required training and coaching within set timeframes
Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work
Contribute to a positive team environment by delivering best-in-class service and supporting department goals
Perform other duties as assigned to support the contact center
A flexible schedule is required, including evening or weekend hours
Qualification
Required
1+ years of experience providing support in a customer service role
Proficiency in telecommunication tools and SMS
Basic proficiency in Microsoft Office Suite
General internet skills and the ability to use various online tools
Strong customer service skills with a professional, calm demeanor
Ability to listen attentively, demonstrate empathy, and respond to customer needs
Builds rapport with customers through friendly and professional interactions
Proficient in following scripts and documenting customer interactions
Demonstrates ownership and accountability, ensuring customers receive exceptional service
Strong communication skills, both verbal and written, with excellent attention to detail
A flexible schedule is required, including evening or weekend hours
Preferred
Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio)
Company
Aspira
Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-23Acquired
Leadership Team
Glenn Wilson
Chief Technology Officer
Dan McGrew
CFO
Recent News
2025-04-01
Globe Newswire
2024-03-21
Company data provided by crunchbase