Customer Success Specialist jobs in United States
info-icon
This job has closed.
company-logo

True Anthem · 2 days ago

Customer Success Specialist

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

True Anthem is an AI-powered content distribution platform designed for media companies and publishers to optimize their social media presence and maximize revenue. The Customer Success Specialist role involves providing excellent customer service and support to maintain client satisfaction, proactively addressing customer concerns, and ensuring the effective use of True Anthem’s platform.

AnalyticsArtificial Intelligence (AI)Content MarketingDigital MediaMarketing AutomationPublishingSaaSSocial Media Management
Hiring Manager
Kamron Melton
linkedin

Responsibilities

Providing excellent customer service and support to maintain client satisfaction
Proactively addressing customer concerns
Ensuring the effective use of True Anthem’s platform
Assisting clients in resolving technical or operational issues
Analyzing customer feedback
Collaborating with internal teams to improve the user experience and overall product efficiency

Qualification

Customer SatisfactionCustomer SupportCustomer ServiceAnalytical SkillsCommunication SkillsSaaS ExperienceTask PrioritizationProblem-solvingQuick Learning

Required

Strong skills in Customer Satisfaction, Customer Support, and Customer Service to provide a positive client experience and build strong relationships
Excellent Communication skills, both written and verbal, to collaborate with clients and internal teams effectively
Sharp Analytical Skills to interpret client feedback, identify challenges, and propose actionable solutions
Passion for problem-solving, quick learning, and adapting in a dynamic work environment
Ability to manage multiple client accounts and prioritize tasks efficiently

Preferred

Experience with SaaS platforms or content distribution tools is highly desirable
Bachelor's degree in Business Administration, Communications, or related field is a plus

Company

True Anthem

twittertwittertwitter
company-logo
True Anthem is an AI-Powered Content Distribution Platform for publishers and media companies.
dateFounded in 2008
location
San Francisco, California, USA
people-size11-50 employees
web-link
http://www.trueanthem.com

Funding

Current Stage
Early Stage
Total Funding
$8.58M
2017-05-12Series Unknown· $1.5M
2016-05-19Series Unknown
2015-08-24Series Unknown· $1.6M

Leadership Team

leader-logo
Chris Hart
CEO, Founder
linkedin
Company data provided by crunchbase