H&R Block · 3 hours ago
Customer Service Specialist
Washington, IA
Part-time
Onsite
New Grad, Entry LevelH&R Block has been dedicated to providing help and fostering confidence in clients and communities since its founding in 1955. The Customer Service Specialist will be responsible for providing exceptional customer service by assisting clients during their tax preparation journey, ensuring a positive customer experience through various tasks such as answering inquiries and managing schedules.
ConsultingRetailService IndustryTax Preparation
Responsibilities
Providing exceptional customer service by assisting clients during their tax preparation journey
Answering general inquiries
Maintaining client satisfaction
Managing schedules
Ensuring a positive customer experience
Handling phone calls using professional phone etiquette
Supporting clients with their needs throughout the tax preparation process
Qualification
Required
Proficiency in Customer Support, Customer Satisfaction, and Customer Service
Strong understanding of Customer Experience and a client-centric approach
Excellent Phone Etiquette and communication skills
Ability to work effectively in a team and on-site environment
Attention to detail and organizational skills
Preferred
Experience in a client-service or retail environment is a plus
Flexibility to work varied hours, including evenings and weekends
Company
H&R Block
H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.
Founded in 1955
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Andy Phillips
Vice President - The Tax Institute at H&R Block
George Agurkis
Vice President, Government Relations
Recent News
2026-01-17
2026-01-15
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