Chat Customer Service Supervisor jobs in United States
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Spectrum · 17 hours ago

Chat Customer Service Supervisor

positionRochester, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$55K/yr - $89K/yr
date5+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. They are seeking a Chat Customer Service Supervisor to lead a team of representatives, enhancing customer experience through mentorship and effective problem-solving.

Digital EntertainmentInternetTelecommunications
badNo H1Bnote

Responsibilities

Leading a team of representatives using encouragement and accountability to create a cohesive work unit
Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

Qualification

Customer service experienceSupervisory experienceEffective communicationLeadershipProblem solvingOrganizationMultitaskingDependabilityBilling proceduresComputer software applicationsTime managementAdaptability

Required

High school diploma with some college course work in business or related field; equivalent experience
5-7 years of customer service/call center experience
Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
Effective communication, supervision, organization, time management
Leadership, equitable, multitasking, adaptable, dependable, good vision
Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred

3+ years of supervisory or leadership experience

Benefits

Comprehensive pay and benefits package
Additional forms of other incentive-based compensation such as bonuses

Company

Spectrum

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Glassdoor3.3
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Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
dateFounded in 1989
location
Stamford, Connecticut, USA
people-size10001+ employees
web-link
https://www.spectrum.com

Funding

Current Stage
Public Company
Total Funding
$11.4M
Key Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO

Leadership Team

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Dinesh Jain
Chief Operating Officer
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Ken Guiberson
Group Vice President, Digital Self-Service
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Recent News

PR Newswire
SPECTRUM LAUNCHES WIFI 7 EXTENDERS FOR WHOLE-HOME CONNECTIVITY
2026-01-20
MacRumors
Immersive Los Angeles Lakers Games Coming to Vision Pro on January 9
2026-01-06
Sports Business Journal
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2025-11-08
Company data provided by crunchbase