NYC Department of Social Services · 5 hours ago
RIGHTFAX SYSTEMS ADMINISTRATOR
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
4+ years expThe NYC Department of Social Services is seeking an IT Infrastructure Engineer to serve as a RightFax Systems Administrator. This role involves supporting the RightFax platform, ensuring reliable fax communications, and collaborating with various teams to maintain system performance and facilitate transitions to the RightFax web-based platform.
ConsultingGovernmentNon ProfitSocial
Responsibilities
Support HRA DSS/DHS environments, including the design, administration, maintenance, and support of the enterprise RightFax platform
Ensure reliable fax communications, secure system performance, and seamless integration with agency applications while working closely with technical teams, stakeholders, and vendors
Leverage the agency’s functional areas of evaluation, diagnostics, and strategy to enhance end-to-end RightFax support
Monitor system health, troubleshoot issues, and maintain stability to minimize downtime and sustain operational readiness across HRA and DHS
Manage and support enterprise RightFax operations by applying patches, performing upgrades, monitoring queues, and maintaining routing rules, to ensure high system availability
The engineer will install and support modules, connectors, and firmware while maintaining compliance with agency security and technical standards
Support business units transitioning from physical fax machines to the RightFax web-based platform
Provide user training, assist with phonebooks and mailbox configurations, and guide users on fax operations, signatures, overlays, delegate access, and interpret system codes or error messages
Collaborate with application groups, system administrators, and vendors to deliver coordinated support, system upgrades, licensing management, and technical escalations
Respond to and resolve complex infrastructure issues, participate in incident response, and perform root cause analysis for recurring problems
Monitor and maintain the RightFax environment through proactive review of alerts, logs, performance indicators, and capacity metrics
Maintain system documentation including configuration standards, diagrams, SOPs, troubleshooting guides, and maintenance records, to ensure clarity and consistency
Proactively prevent outages and ensure consistent, high-performing integrations by supporting agency initiatives involving system migrations, expansions, consolidations, and new enterprise integrations
Play a critical part in sustaining reliable communication services and operational effectiveness across DSS
Qualification
Required
A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or
A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or
Education and/or experience which is equivalent to '1' or '2' above
Preferred
Proven experience administering OpenText RightFax in an enterprise environment, including installation, configuration, routing, queue management, and system performance tuning
Strong knowledge of Windows Server, Active Directory, IIS, DNS, SQL Server, and core network protocols such as TCP IP and SMTP
Demonstrated capability integrating RightFax with Microsoft Exchange, Office 365, multifunction printers, and other enterprise applications
Knowledge of fax routing, DID configuration, and telephony technologies including PRI, SIP, T.38, and FoIP
Proficiency with RightFax Web Client functions such as sending and managing faxes, maintaining phonebooks, using billing codes, and viewing fax history
Experience performing advanced troubleshooting and log analysis, including resolving transmission failures and diagnosing telephony or network issues
Familiarity with automation or scripting tools such as PowerShell, and experience supporting fax workflows in government or large multi-site environments
OpenText RightFax Administrator certification or the ability to obtain certification, along with strong analytical, communication, and documentation skills
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
Recent News
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