Cyber Guardian Threat Solutions LLC · 5 days ago
Red Hat OpenShift Certified Systems Administrator
Washington, DC
Full-time
Hybrid
Mid, Senior Level
3+ years expCyber Guardian Threat Solutions (CGTS) specializes in providing comprehensive cybersecurity services, and they are seeking a Technical Support Engineer with a background in Platform-as-a-Service (PaaS) technologies. The role involves delivering exceptional customer experience with Red Hat OpenShift Container Platform, troubleshooting issues, and collaborating with technical support teams to ensure optimal service delivery.
ConsultingCyber SecurityInformation TechnologyNetwork SecurityPenetration TestingSecurity
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Miguel Rosario
Responsibilities
Deliver exceptional Red Hat OpenShift Container Platform customer experience by troubleshooting a variety of issues and recommending solutions in a professional and courteous manner
Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers
Collaborate with members of the technical support team and external parties during the problem resolution process
Create documentation on diagnostic steps and solutions for future incidents
Work some weekend and holiday shift duties on a rotational schedule as needed
Lead customers to design technical implementation–by understanding their requirements–that are scalable, optimally managed, and adaptable using Red Hat technological solutions
Build solutions that adapt to the customer’s culture in the design and delivery of their projects and actively pursue opportunities for improvement
Grow an open, inclusive culture through collaboration and thought leadership, both in day-to-day client delivery and internal Red Hat improvement initiatives
Continuously learn, grow, and adapt to new skills and technologies
Qualification
Required
MUST HAVE an ACTIVE TS/SCI Clearance with CI Poly or higher
3+ years of experience working with Linux or UNIX operating systems; Linux system installation, configuration, and maintenance experience is a big plus
3+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service
Experience working with hosted applications or large-scale application deployments
Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, and Red Hat Ansible Automation Platform, cloud management
Good understanding of Linux tools with an emphasis on cURL, Git, strace, and Wireshark
Solid troubleshooting skills and passion for problem-solving and investigation
Outstanding communications skills in English and the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors
US Citizenship is required to fulfill government contracts
Track record for creating architectural designs and leading a team on implementation toward successful customer outcomes
Demonstrated ability to oversee project delivery including collaborating on project timelines and scope of work, identifying stakeholder needs and setting expectations
Experience working collaboratively across diverse teams and stakeholders
An ability and desire to mentor and has experience with mentoring and coaching team members
Ansible and/or OpenShift experience at an expert level
Expert-level Ansible Automation Platform knowledge to include: Management of the platform using Configuration as Code
Experience using CI/CD pipelines to lint, test, and deploy production-ready playbooks
Experience integrating multiple teams on the platform using role-based access control allowing both segregated job templates and collaborative workflow templates
An expert level understanding of RHEL
Package management systems
Network
Hard drive/partitions
System hardening
RHEL authentication and authorization mechanisms
Experience performing RHEL migrations/upgrades including the use of LEAPP
Preferred
Bachelor's degree in a technical field; degree in engineering or computer science
Knowledge of technical support systems and tools
Familiarity with Red Hat's solutions portfolio and open source software development
Participation in open source projects, including patches submitted for upstream inclusion
Red Hat Certified Engineer certification (RHCE)
Experience with Open vSwitch, Red Hat Application Services, Apache Tomcat, Node.js, Ruby, Python web frameworks, and .NET Framework technologies
Experience with networking troubleshooting and diagnostics, including familiarity with packet capture analysis, a firm understanding of IP, TCP, UDP, TLS, load balancing, and routing with regards to software-defined networking, and awareness of components like NetworkPolicy, Operators, Machine Config, x509 certificates, OpenSSL, and TLS Auth
The ideal candidate will also have experience with: OpenShift Virtualization, OpenShift Dev Spaces for Ansible, Ansible Molecule, Event Driven Ansible, Migration of RHEL systems from other OS platforms, including Ubuntu, CentOS, Solaris,HPUX
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Cyber Guardian Threat Solutions LLC
Cyber Guardian Threat Solutions (CGTS) provides full-spectrum (Offensive/Defensive) Cybersecurity, Digital Forensics and Incident Response (DFIR), Penetration Testing, Insider Threat, Risk Management Framework, and Cybersecurity Maturity Model Certification (CMMC) consulting services to commercial, not for profit and government organizations.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Miguel Rosario
Chief Executive Officer
Company data provided by crunchbase