TeleSolv Consulting · 1 day ago
Outreach Analyst
Dallas County, TX
Full-time
Hybrid
New Grad, Entry Level
$16.61/hr - $16.61/hrTeleSolv Consulting is a growing organization committed to providing quality service to clients, and they are seeking dedicated Customer Service Representatives to support the Peace Corps. The role involves handling inquiries, sharing approved information, and ensuring professional and timely responses to the public.
Management Consulting
No H1B
Security Clearance Required
Responsibilities
Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures
Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies
Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner
Document all interactions accurately in the company's system for tracking and auditing purposes
Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers
Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope
Maintain confidentiality and follow all required data protection guidelines during customer interactions
Qualification
Required
Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures
Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies
Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner
Document all interactions accurately in the company's system for tracking and auditing purposes
Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers
Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope
Maintain confidentiality and follow all required data protection guidelines during customer interactions
Must be willing/able to work various shifts between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the US
Must live and work within the state of Texas at one of the specified locations
Must be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government
Benefits
PTO
Sick leave
Up to 11 paid federal holidays
Medical
Dental
Vision
Company paid life
Short-term and long-term disability insurance
Employee assistance program
Matching 401(k) plan
Company
TeleSolv Consulting
To become a demand business, an organization must constantly improve the value created by its core business processes.
Founded in 2000Washington, District of Columbia, US
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jerry Pizer
Chief Operating Officer
Company data provided by crunchbase