Coronis Health · 5 hours ago
Executive Vice President, Client Success
United States
Full-time
Remote
Director/Executive
15+ years expCoronis Health is a healthcare organization focused on client satisfaction and retention. The Executive Vice President of Client Success is responsible for leading the Client Success strategy, ensuring clients achieve maximum value from services, and overseeing global client services functions.
BillingHealth CareHealth InsuranceMedical
Responsibilities
Define and execute an enterprise-wide Client Success strategy focused on client satisfaction, retention, and lifetime value
Align Client Success initiatives with corporate goals, revenue growth objectives, and operational priorities
Build strong partnerships with Operations leaders to optimize processes, performance, and client outcomes
Champion a client-first culture across the organization
Develop and oversee programs to improve client engagement, satisfaction, and retention metrics (e.g., NPS, churn, renewals)
Oversee teams responsible for managing and maintaining contractual client relationships
Support onboarding and Client Success teams in delivering a seamless end-to-end client experience from onboarding through renewal
Implement scalable processes, technologies, and best practices to support global Client Success operations
Guide and collaborate on short- and long-term Client Success initiatives in partnership with COEs and operational teams
Partner with Sales and Product teams to identify and execute upsell, cross-sell, and expansion opportunities
Drive strategies that increase client advocacy, referrals, and overall client lifetime value
Maintain ownership and accountability for Client NPS and advocacy metrics
Build, lead, and develop a high-performing global Client Success organization
Foster a culture of accountability, innovation, collaboration, and continuous improvement
Leverage analytics to monitor client health, predict churn, and inform strategic decision-making
Present insights, trends, and strategic recommendations to executive leadership and the Board
Role model Coronis Health values: Excellence, Commitment, Partnership, and Integrity
Demonstrate a global mindset with respect, care, and focus on employees, clients, and communities
Qualification
Required
Bachelor's degree in Business, Operations, Healthcare, Science, Marketing, or a related field required
15–20+ years of experience in U.S.-based Revenue Cycle Management (RCM), client operations, customer experience, or account management
Minimum of 10 years in senior executive or enterprise leadership roles
Proven track record of driving client satisfaction, retention, and growth in complex, global environments
Experience with RCM technology platforms or service-based healthcare organizations required
Strong executive communication, leadership, and stakeholder management skills
Preferred
Master's degree, MBA, or Postgraduate education preferred
Benefits
Medical, dental, and vision insurance
401(k) plan with employer contributions
Paid time off (PTO) and paid holidays
Employee assistance program (EAP)
Professional development opportunities
Company
Coronis Health
Coronis Health is a healthcare revenue cycle management and medical billing company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-04Acquired
2019-01-01Series Unknown
Leadership Team
Tony Mira
Interim CEO
Bellinger Moody
Chief Compliance Officer
Recent News
2025-07-16
MedCity News
2025-05-22
Company data provided by crunchbase