Volkswagen of America, Inc · 1 day ago
Autonomous Vehicle Remote Guidance Manager
United States
Full-time
Remote
Senior Level
$170K/yr - $185K/yr
7+ years expVolkswagen of America, Inc is focused on developing autonomous mobility and transportation services. They are seeking a Remote Guidance Manager to conceptualize and support autonomous vehicle operations, ensuring safety and efficiency through real-time monitoring and coordination with multidisciplinary teams.
AutomotiveCommercialManufacturing
Responsibilities
Develop and execute the global strategy for Remote Guidance operations, aligning with the company’s overall AV roadmap
Define performance metrics, operational goals, and expansion plans across multiple regions
Partner with executive leadership to integrate remote guidance into broader mobility, logistics, and fleet management strategies
Build and lead global Remote Operations Centers (ROCs) to support live AV fleets
Establish protocols for remote intervention, escalation, and system recovery in coordination with engineering and safety teams
Ensure 24/7 operational coverage and redundancy across regions
Drive efficiency and scalability in teleoperations through automation, AI tools, and human–machine interface improvements
Lead the development of safety standards and remote operator certification programs
Ensure compliance with local, national, and international regulations governing remote vehicle operations
Collaborate with legal, policy, and safety teams to proactively engage regulators and standard bodies
Work closely with Engineering and Product teams to integrate real-time telemetry, perception, and communication technologies for remote operation
Define requirements for connectivity, latency, and system performance to support reliable remote interventions
Build and manage a diverse, high-performing global team of operations leaders, remote operators, engineers, and analysts
Foster a culture of accountability, innovation, and safety
Drive training, professional development, and succession planning within the Remote Guidance organization
Serve as the primary executive liaison for remote guidance partnerships, including telecom providers, technology vendors, and logistics partners
Represent the company at industry conferences, regulatory meetings, and customer engagements
Collaborate cross-functionally with Product, Engineering, Safety, and Customer Operations to ensure seamless integration of remote capabilities
Qualification
Required
7+ years of senior operations management experience in autonomous systems, transportation, logistics, aviation, mission-critical control centers, or related fields
Bachelor's degree (Logistics, Engineering, Business, or equivalent)
Leadership and management experience in complex & cross-functional organizations
Strong collaboration and teamwork skills, empowering, coaching and mentoring individuals incl. relationship building across different levels of the organization
Ability to collaborate cross-functionally with Product, Engineering, Safety, and Legal teams to enhance systems, tools, and workflows
Strong passion, ownership, and highly responsible working style, incl. continuous self-reflection and improvement
Ability to think in scenarios, Excellent process understanding and process drafting skills incl. data flows. Ability to draft concept scenarios and derive recommendations for business setup
Real-Time Decision-Making skills, working under high pressure Safety Critical Operations
Safety & Compliance orientation
Data driven approach to continuous improvement of KPIs and operational processes
Ability to understand comprehensive and complex interdependencies and ability to extract action & improvement plans
Strong focus on execution and profitable scaling of operational tasks and processes
Excellent verbal and written communication skills to present the company in front of stakeholders
Excellent cross-cultural collaboration skills across different business and technical domains
High resilience and structured management in fast-scaling, tech-enabled environments
Deep understanding of teleoperations, connectivity infrastructure, and safety-critical operation
Deep understanding of Safety Protocols and regulatory requirements for AV operations or similar industries
Experience in incident documentation and escalation according to industry best practices
Basic understanding of autonomous systems, incl. vehicle hardware and software stacks used in AVs
Vendor & Technology Management: Competence in evaluating, selecting, and managing technology and infrastructure vendors
Strategic Operational Planning: Expertise in developing and aligning operational strategies with organizational goals for safety, customer experience, and cost efficiency
Remote Operations Management: Deep understanding of remote monitoring and intervention operations, including multi-market coordination and performance oversight
Workforce & Capacity Planning: Strong capability in staffing models, resource forecasting, and long-term operational scaling
Process Design & Standardization: Expertise in developing and implementing standard operating procedures (SOPs) for monitoring, intervention, and incident management
Continuous Improvement: Familiarity with Lean, Six Sigma, or Kaizen methodologies for driving operational excellence
Preferred
Demonstrated success scaling multi-site, 24/7 operations
Experience working with Remote Guidance for autonomous vehicles in ridesharing operations
Technical and business knowledge of automotive sharing vertical
In-depth and hands-on experience from contract discussions to delivery of product for B2B customers
Familiarity with AV regulations, including reporting and investigations with federal, state, and local authorities
Benefits
Eligibility for annual performance bonus
Healthcare benefits
401(k), with company match
Defined contribution retirement program.
Tuition reimbursement
Company lease car program
Paid time off
Company
Volkswagen of America, Inc
Founded in 1955, Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc. (VWoA) is headquartered in Reston, Virginia.
1001-5000 employees
H1B Sponsorship
Volkswagen of America, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (14)
2023 (26)
2022 (51)
2021 (27)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Michael Khayan
Chief Of Staff to the CFO
Cameron Batten
Senior Vice President, Chief Communications Officer
Recent News
2026-01-19
Irish Examiner
2025-11-05
2025-10-14
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