Monadnock Community Hospital · 1 day ago
IT Customer Support Coordinator - Full Time
Peterborough, NH
Full-time
Onsite
New Grad, Entry LevelMonadnock Community Hospital is a critical access hospital in Peterborough, New Hampshire, known for its outstanding care and commitment to community health. The IT Customer Support Coordinator will support desktop technicians, manage support tickets, and drive process improvements to enhance user satisfaction within the IT department.
Health CareNon ProfitWellness
Responsibilities
Supports desktop technicians in scheduling, hardware refresh cycles, upgrades, imaging desktops, day to day break-fix and customer escalations
Documents procedures and works to improve the help desk application process
Assigns support tickets based on priority and appropriate staff member
Responsible for identifying process & Procedure improvement opportunities
Works with IT staff on Adoption to change management
Accountable for documenting, tracking and monitoring problems, escalating when necessary to ensure a timely resolution
Utilizes a wide degree of creativity and latitude to ensure end user satisfaction
Actively involved in the IT implementation plan
Helps coordinate cabling and technical resources to ensure timely delivery on construction, upgrade and maintenance projects
Responsible for order and inventory management
Ensures standardization of processes and procedures for IT
Qualification
Required
Supports desktop technicians in scheduling, hardware refresh cycles, upgrades, imaging desktops, day to day break-fix and customer escalations
Documents procedures and works to improve the help desk application process
Assigns support tickets based on priority and appropriate staff member
Responsible for identifying process & Procedure improvement opportunities
Works with IT staff on Adoption to change management
Accountable for documenting, tracking and monitoring problems, escalating when necessary to ensure a timely resolution
Utilizes a wide degree of creativity and latitude to ensure end user satisfaction
Actively involved in the IT implementation plan
Helps coordinate cabling and technical resources to ensure timely delivery on construction, upgrade and maintenance projects
Responsible for order and inventory management
Ensures standardization of processes and procedures for IT
Benefits
Health insurance
Dental insurance
Vision coverage
Flexible spending accounts
Life insurance
Short and long-term disability insurance
Accident and Critical Illness insurance
Identity theft insurance
Retirement savings plan
Lifestyle spending account
Free membership to local gym
Generous paid time off plans
Opportunities for professional development and training
Positive work environment with a supportive team and opportunities for growth
Scholarship Opportunities
Tuition reimbursement
Caring for Coworkers
Childcare Subsidy
Company
Monadnock Community Hospital
Monadnock Community Hospital offers physicians, diagnostic equipment and specialists for several diseases.
Founded in 1923Peterborough, New Hampshire, USA
501-1000 employees
H1B Sponsorship
Monadnock Community Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Richard Scheinblum
CFO
Vicki Loughery RN, BSN, MS, CENP
Chief Nursing Officer/VP Patient Care Services
Recent News
NH Business Review
2025-08-22
Company data provided by crunchbase