OrthoFi · 1 hour ago
Help Desk Support Specialist
Denver, CO
Full-time
Hybrid
Mid Level
$55K/yr - $65K/yr
3+ years expOrthoFi is a leading company in the orthodontic industry, providing innovative tech solutions to enhance patient care. They are seeking a Help Desk Support Specialist to manage user accounts, troubleshoot technical issues, and ensure efficient technology operations for internal teams.
Enterprise SoftwareHealth CareMedicalSaaSSoftware
No H1B
Hiring Manager
Lindsay Borges
Responsibilities
Set up and configure computer systems, software, and equipment for new hires
Install, upgrade, and maintain hardware and software across Windows and Mac environments
Troubleshoot and resolve a wide range of technical issues, from connectivity problems to software glitches
Provide technical support to local and remote users via phone, chat, screen share, or in-person support
Log and track all service and repair activities and maintain parts inventory
Manage user accounts, permissions, and mailbox setups
Research and recommend new software or hardware solutions to enhance performance and productivity
Collaborate with service vendors and escalate issues when necessary to ensure continuity of service
Work help desk tickets through to resolution, meeting established service level agreements (SLAs)
Proactively identify recurring issues and suggest improvements to reduce future incidents
Qualification
Required
Associate's degree in Information Technology or related field
Minimum of 3 years of hands-on IT support experience
Clear, professional communication skills — both written and verbal — across a wide range of users
Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment
A customer-focused mindset and the ability to explain technical concepts to non-technical users
Experience supporting both Windows and Apple platforms
Familiarity with help desk ticketing systems and remote support tools
Benefits
Full medical, dental, and vision benefits with 100% employer-paid options and buy up plans
Flexible PTO
Employer HSA contribution
9 Company Paid holidays
401(k) match, 2% after 90 days of employment
Supportive culture with one-of-a-kind growth opportunities
Hybrid in-office and work at home (2 days in-office)
Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
Company and team outings
Peer-to-peer recognition program
Vendor discounts
Company
OrthoFi
OrthoFi is a SaaS-based platform that offers software solutions for the orthodontic industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.7MKey Investors
Accel-KKRBoathouse Capital
2019-05-06Private Equity
2016-03-05Series Unknown
2015-05-15Series Unknown· $1.5M
Leadership Team
Jamie Reynolds
Co-Founder
Wendy Glickenhouse
Chief Financial Officer
Company data provided by crunchbase