CRM Lead jobs in United States
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TechDoQuest · 8 hours ago

CRM Lead

positionSan Jose, CA
timeContract
remoteOnsite
senioritySenior Level
date5+ years exp

TechDoQuest is a company focused on CRM solutions, and they are seeking a CRM Lead to oversee customer service operations and best practices. The role requires strong communication and leadership skills to manage projects in cross-functional enterprise environments.

Cloud ComputingConsultingInformation TechnologyOutsourcingProfessional ServicesSoftware
Hiring Manager
Arvind R
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Qualification

CRM leadershipOracle Service CloudOracle certificationsScripting JavaScriptScripting PHPMiddleware/integration toolsCustomer experience analyticsStakeholder managementOnsite leadershipCommunication skillsProject management

Required

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Preferred

Oracle certifications (e.g., Oracle B2B Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)

Company

TechDoQuest

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Techdoquest is a software company that specializes in IT consulting & services, cloud migration, IT Staffing, outsourcing, and telecom.
dateFounded in 2018
location
Mississauga, Ontario, CAN
people-size51-200 employees
web-link
https://www.techdoquest.com/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase