Adena Health System · 1 week ago
Benefits Program Manager (FT, 100%)-Days
Chillicothe, OH
Full-time
Onsite
Mid, Senior Level
4+ years expAdena Health System is seeking a Benefits Program Manager to support the design, administration, and evaluation of employee benefits programs. This role involves providing strategic guidance and expert-level support in health, welfare, retirement, and leave programs, ensuring they are competitive and compliant.
Health CareHospital
Responsibilities
Analyze health, welfare, retirement, and disability benefit utilization and cost drivers to recommend design enhancements and strategic improvements
Conduct modeling and financial analysis to support plan renewals, long-term budgeting, and competitive market positioning
Research industry trends, legislative updates, and emerging best practices across medical, retirement, and disability benefits
Partner with leadership to develop multi-year strategies for benefit offerings, caregiver engagement, and cost optimization
Build robust analytics dashboards for monitoring claims, retirement plan participation, contribution trends, disability claims volumes and reasons, and vendor performance
Perform detailed audits of eligibility, payroll deductions, retirement plan contributions, and disability claims payments
Present data-driven insights and recommendations to HR leadership, Finance, and crossfunctional stakeholders
Serve as internal expert for 403(b), 457(b), 457(f), and other retirement programs
Monitor plan performance, participation rates, auto-enrollment effectiveness, and overall financial wellness indicators
Partner with vendors on annual plan reviews, fee benchmarking, fund changes, and fiduciary governance
Support compliance requirements including nondiscrimination testing, audit support, and review of the annual Form 5500
Lead or support financial well-being initiatives, caregiver education campaigns, and retirement readiness workshops
Manage submissions of ongoing contribution files for retirement programs
Oversee Short-Term Disability (STD), Long-Term Disability (LTD), and related income-protection plans
Monitor disability claim trends, approval/denial metrics, return-to-work timelines, and vendor service-level adherence
Evaluate integration opportunities between disability, leave of absence, and accommodations processes and serve as Adena’s subject matter expert on these topics
Provide high-level guidance and consultation to HR partners, managers, and leaders on disability, leave regulations, and best practices
Interpret and apply federal, state, and local leave laws, ensuring policies and practices remain compliant and current
Support policy development and recommend program enhancements based on trends, benchmarking, and regulatory updates
Provide expert-level support for complex, high-risk, or sensitive disability and leave cases
Work to resolve escalated claims or administrative issues
Lead or support the interactive process for ADA accommodations
Advise managers and HR Business Partners on effective, compliant accommodation practices
Work with Employee Health to review medical documentation and evaluate reasonable accommodation options that balance caregiver needs with operational requirements
Ensure consistent, timely handling of all accommodation cases
Lead or co-lead strategic projects such as dependent eligibility audits, cost modeling for plan redesign, and vendor transitions
Evaluate new benefit offerings and enhancements – including disability, retirement, and voluntary benefits – for feasibility and impact
In partnership with HRIS, support UAT, documentation, and implementation activities for benefits-related system changes and integrations
Act as primary escalation point for all benefit vendors, ensuring service delivery meets expectations
Participate in RFPs, vendor scorecards, quarterly business reviews, and renewal negotiations
Provide consultative guidance to HR Business Partners, Payroll, Finance, and Talent Acquisition
Create clear, engaging benefit communications, including plan guides, webinars, retirement materials, and disability programs education
Conduct benefits orientation, retirement planning workshops, and informational sessions for caregivers and leaders
Provide expert support on complex eligibility, retirement plan, and disability claims scenarios
Ensure compliance with ERISA, ACA, COBRA, HIPAA, Section 125, FMLA, and retirement plan regulatory requirements
Support or lead filing activities, nondiscrimination testing, plan audits, and documentation
Maintain SOPs, process maps, and other materials across health, welfare, retirement, and disability programs
Qualification
Required
Bachelor's Degree in Human Resources, Business or related field
De-escalation training within 6 months
4-7 years of hands-on benefits experience, including exposure to health & welfare, retirement, or disability programs
Strong understanding of ERISA, retirement plan rules, disability benefits, and related regulatory frameworks
Excellent verbal and written communication skills for clear and effective interactions with diverse stakeholders
The ability to build rapport and work effectively with individuals from various backgrounds and abilities
Ability to lead complex projects and initiatives
Strong administrative and organizational abilities to manage workload, prioritize tasks, and handle high volumes of work
Innovative problem-solving skills to identify and address challenges related to disability management and the return-to-work processes
Strong understanding of benefits principles, trends, and applicable laws and regulations
Ability to interpret complex data, analyze financial reports, and solve complex issues
Proficiency in Microsoft Office
High level of accuracy and attention to detail is crucial for benefits administration
Company
Adena Health System
Adena Health System is remained focused on its commitment to provide patients with the best healthcare and personal service
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Graham
President & CEO
Candice Jones
Total Rewards Partner
Recent News
2025-11-07
2025-08-25
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