CloudHQ, LLC · 5 hours ago
IT Technician
Ashburn, VA
Full-time
Onsite
Mid Level
3+ years expCloudHQ, LLC is dedicated to providing flexible and resilient data center solutions. The IT Helpdesk Technician plays a crucial role in ensuring smooth technology operations for team members and vendors by providing support, troubleshooting issues, and maintaining systems.
Data Center
Responsibilities
Install and configure Microsoft Office 365, Windows 10\11 operating system, cloud-based applications and other third-party software
Set up new user accounts
Provide basic system and software training for users
Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
Maintaining equipment inventory
Monitoring system updates and performing routine maintenance
Continuous self-learning of new technology is expected
Special projects as needed
Qualification
Required
A minimum of a High School Diploma
A minimum of three (3) years of technical support experience
Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems
Strong communication skills with excellent customer service orientation
Ability to prioritize, multi-task, and be self-motivated
Availability for on-call support and the occasional weekend or after-hours support
Preferred
Cisco hardware, Exchange, and cloud environments
PowerShell scripting knowledge
Microsoft Power Automate knowledge
A Bachelor's degree in Information Technology
Benefits
Comprehensive benefits (medical, dental, vision, life insurance, disability)
401(k) with match
12 paid holidays
Generous PTO
Development opportunities
Company
CloudHQ, LLC
CloudHQ designs, builds and operates mission critical data centers, delivered through a tailored, customer service focused platform designed to foster long-term relationships.
201-500 employees
H1B Sponsorship
CloudHQ, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Hossein Fateh
Founder & CEO
David Stegman
VP, Finance
Recent News
Mexico Business
2025-10-23
2025-09-30
Company data provided by crunchbase