Symbotic · 4 hours ago
Director of Operations Strategy and Continuous Improvement
United States
Full-time
Remote
Director/Executive
$161K/yr - $228K/yr
10+ years expSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. The Director of Operations Strategy & Continuous Improvement will oversee strategic growth customers, focusing on enhancing system performance and driving continuous improvement across highly automated sites.
MobileRetailRoboticsSupply Chain ManagementWarehouse Automation
Responsibilities
Serve as the single-threaded business owner for assigned strategic customers, leveraging knowledge of Symbotic products and services to address evolving customer needs
Partner with site General Managers to assess system performance and develop change management plans that improve throughput, reliability, and operational stability
Identify technical, operational, and process gaps and collaborate with engineering, product, and customer success teams to seize opportunities and prioritize solutions
Drive the incubation and rollout of new strategic operational capabilities to improve operating models across the network
Develop and maintain scalable KPIs and metrics across people, processes, and systems to generate actionable insights
Lead cross-functional meetings and working sessions, both virtual and in person, to align stakeholders and drive initiatives forward
Adapt quickly to changes in customer strategy, internal priorities, and organizational direction
Build deep system knowledge across maintenance, operations, software, controls architecture, and system engineering
Lead, mentor, and develop a high-performing team focused on operational excellence and customer outcomes
Foster a culture of accountability, collaboration, and continuous improvement
Qualification
Required
Bachelor's degree in business, Industrial Engineering, Operations, or a related field
Minimum of 10 years of experience in operations management, operations engineering, operations strategy, or similar functions
Significant experience in customer-facing roles supporting complex operational environments
Minimum of 3 years of experience working with automation, robotics, or highly automated systems, or equivalent exposure
Proven ability to lead change across multiple teams or sites and influence without direct authority
Strong analytical skills with advanced proficiency in Excel and PowerPoint
Excellent communication and relationship-building skills with the ability to engage effectively across technical and non-technical audiences
Remote, field-based position
Travel is required up to 50% of the time
Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis
The employee is frequently required to walk and reach with hands and arms
The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches
The employee must regularly lift and/or move up to 50 pounds
Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols
Approximately 50% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness)
There will be steep stairs to climb into the structure
You may be required to routinely walk up and down stairs to navigate the automation structure
You will regularly be near railings that are high off the ground
Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes
Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit
Preferred
Master's degree
Experience with SQL, Python, or other data tools
Benefits
Medical
Dental
Vision
Disability
401K
PTO
Other benefits
Company
Symbotic
Symbotic is a provider of integrated supply network automation solutions for warehouses and distribution centers.
501-1000 employees
H1B Sponsorship
Symbotic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (45)
2023 (45)
2022 (24)
2021 (19)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$1.36B2025-12-04Post Ipo Secondary· $192.5M
2025-12-04Post Ipo Equity· $357.5M
2024-02-21Post Ipo Secondary· $202.5M
Leadership Team
Carol Hibbard
Chief Financial Officer
Tom Ernst
Chief Financial Officer
Recent News
2026-01-16
The Motley Fool
2026-01-09
Company data provided by crunchbase