COhatch · 10 hours ago
Community Manager
Hamilton, OH
Full-time
Onsite
Mid LevelCOhatch is a company that focuses on creating welcoming community spaces, and they are seeking a Community Manager for their new Hamilton location. This role is responsible for the overall success of the site, ensuring a high-quality member and guest experience through effective operations, hospitality, and community engagement.
Communities
Responsibilities
Ensure the location is Clean & Ready at all times
Open and close the site according to standard operating procedures
Maintain daily checklists for cleanliness, organization, and readiness
Order, stock, and manage supplies
Identify and escalate facilities and maintenance needs in a timely manner
Oversee coworking areas, shared spaces, and the event hall
Deliver consistent, high-touch hospitality to members, guests, and partners
Serve as the primary point of contact for members on-site
Proactively check in with members to build relationships and encourage engagement
Model COhatch hospitality standards in all interactions
Collaborate with the Eyrie team to align guest experience and shared-space expectations
Drive member engagement and activation across the location
Execute Random Acts of Kindness consistently
Ensure 100% participation in Monthly CARE Reports
Support NPS performance through proactive hospitality and follow-up
Foster a strong sense of community within the space
Respond to all inbound leads with urgency and professionalism
Conduct tours and share the full COhatch experience
Convert leads into trials, memberships, and bookings
Maintain accurate CRM notes and follow-up activity
Partner with Market Leadership and Sales to support revenue goals
Own the new member onboarding experience from the first day to renewal
Support member billing, invoices, and account questions
Ensure members feel welcomed, informed, and supported
Support meetings, private events, and community gatherings
Greet and direct event attendees
Assist with space setup, AV readiness, and resets
Provide hospitality throughout events, including beverage service
Ensure the event hall is well-maintained and aligned with COhatch standards
Act as a COhatch ambassador in the Hamilton community
Participate in local events, partnerships, and activations
Support local marketing efforts through relationship-building and presence
Represent COhatch with professionalism, warmth, and consistency
Qualification
Required
Ownership mindset
Strong hospitality instincts
Ability to manage multiple workstreams
Commitment to operational excellence
Ensure the location is Clean & Ready at all times
Open and close the site according to standard operating procedures
Maintain daily checklists for cleanliness, organization, and readiness
Order, stock, and manage supplies
Identify and escalate facilities and maintenance needs in a timely manner
Oversee coworking areas, shared spaces, and the event hall
Deliver consistent, high-touch hospitality to members, guests, and partners
Serve as the primary point of contact for members on-site
Proactively check in with members to build relationships and encourage engagement
Model COhatch hospitality standards in all interactions
Collaborate with the Eyrie team to align guest experience and shared-space expectations
Drive member engagement and activation across the location
Execute Random Acts of Kindness consistently
Ensure 100% participation in Monthly CARE Reports
Support NPS performance through proactive hospitality and follow-up
Foster a strong sense of community within the space
Respond to all inbound leads with urgency and professionalism
Conduct tours and share the full COhatch experience
Convert leads into trials, memberships, and bookings
Maintain accurate CRM notes and follow-up activity
Partner with Market Leadership and Sales to support revenue goals
Own the new member onboarding experience from the first day to renewal
Support member billing, invoices, and account questions
Ensure members feel welcomed, informed, and supported
Support meetings, private events, and community gatherings
Greet and direct event attendees
Assist with space setup, AV readiness, and resets
Provide hospitality throughout events, including beverage service
Ensure the event hall is well-maintained and aligned with COhatch standards
Act as a COhatch ambassador in the Hamilton community
Participate in local events, partnerships, and activations
Support local marketing efforts through relationship-building and presence
Represent COhatch with professionalism, warmth, and consistency
Increased operational complexity
Higher hospitality expectations
Ownership of a multi-use environment
Elevated visibility and brand representation
Strong independence and accountability
Company
COhatch
Chatch is a novel form of workspace and social hub built in the neighborhoods where we live, work, and meet.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Davis
CEO and COfounder
Recent News
Dayton Daily News
2025-08-06
Seattle TechFlash
2025-05-10
Company data provided by crunchbase