Capgemini Invent · 1 hour ago
Senior ServiceNow Business Analyst SIAM Management Consultant
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
$115K/yr - $130K/yrCapgemini Invent is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform.
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Responsibilities
Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics
Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows
Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery
Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management
Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles
Design and implement dashboards and performance analytics to monitor service delivery and supplier performance
Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms
Participate in governance forums and contribute to continuous improvement initiatives across service towers
Qualification
Required
Proven experience in SIAM and ServiceNow solution design and implementation
Strong understanding of ServiceNow platform, architecture and modules relevant to SIAM
Expertise in business and technical writing for client-facing documentation
Familiarity with infrastructure, networks, databases, and web technologies
Excellent communication and stakeholder engagement skills
Ability to work independently and proactively address integration challenges
Ability to work with clients and stakeholders of all levels
Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments
Ability to create engagement documentation and collateral
Preferred
Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK)
ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications
Experience with multi-vendor environments and service integrator models
Knowledge of governance frameworks and performance metrics
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini Invent
Capgemini Invent offers strategy and transformation consulting services to businesses.
Founded in 1990Brussels, Brussels Hoofdstedelijk Gewest, BEL
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Pham
Vice President, Business Technology
Gagandeep Gadri
Executive Vice President
Recent News
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