CyrusOne · 5 hours ago
Account Coordinator
Florence, KY
Full-time
Onsite
Entry Level
1+ years expCyrusOne is a leading provider of data center services, and they are seeking an Account Coordinator to provide routine customer service and account management to assigned accounts. The role involves processing order requests, responding to customer inquiries, and delivering exceptional service to ensure customer retention and satisfaction.
Data CenterInformation ServicesInformation TechnologyWeb Hosting
Responsibilities
Help meet overall annual team goal by accepting, processing and following up on order requests received in the queue within 15-30 minutes of receipt
Respond to customer inquiries, escalations from GSD and AMs and provide updates in a timely manner
Meet activity metrics
Work with peers and with cross-functional teams to resolve issues
Deliver exception customer service by responding promptly, setting and meeting customer expectations
Identify upsell opportunities of other services, working in conjunction with AMs
Help retain customer services (MRC) – 100% of MRC through exceptional service
Drive at least one process improvement idea
Assist in contract renewals and additional orders for services
Complete special projects on time and within scope
Audit customer specific information to ensure accuracy and consistency
Ensure organic growth of contracted services – focused on smart hands, bandwidth – grow by 15%
Complete defined training certifications
Qualification
Required
Excellent verbal and written communication skills
Strong database and spreadsheet skills (i.e. Access, Excel)
Strong organizational skills
Ability to analyze data and processes
Ability to work in a fast-paced environment
Strong task management skills
Ability to effectively use sales automation tools, applications software and equipment to manage the sales/service process
Strong customer relation management skills
1-3 years of Inside Sales and/or Account Management experience
Bachelor's Degree in Business Administration or related field (equivalent work-related experience may be substituted for degree) is required
Company
CyrusOne
CyrusOne is a data center operator that offers colocation and peering services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$11.89BKey Investors
JANA PartnersTD Securities
2024-07-15Debt Financing· $687.1M
2024-07-09Debt Financing· $7.9B
2024-05-15Debt Financing· $1.18B
Leadership Team
Eric Schwartz
Chief Executive Officer
Owen Morris
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
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