Airbus · 4 hours ago
Customer Resolution Specialist
Atlanta Area, GA
Full-time
Onsite
Entry Level
2+ years expAirbus is a global company committed to providing innovative solutions in the aviation industry, and they are seeking a Customer Resolution Specialist to join their team. The role involves responding to customer inquiries and processing orders for spare parts for Airbus and competitor aircraft, ensuring customer satisfaction and support for sales and finance operations.
AerospaceCommercialManufacturing
No H1B
Responsibilities
Process customer orders, quotations, initial order receipts, order entry, sourcing critical issues, back-orders, general logistics, etc. for aircraft parts and services in response to customer needs
Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations
Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business
Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction
Support Sales and Finance debt account reconciliation efforts to help improve company profitability
Respond to technical inquiries using Technical Documentation and collaborating closely with technical and engineering departments to respond to customer inquiries
Other duties as assigned
Qualification
Required
An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required
2+ years of customer service experience in a fast-paced environment is required
Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members
Ability to understand and follow Export Compliance regulations required
Ability to reference Technical Documentation and provide information requested by customers
PC literacy, including intermediate word processing, spreadsheet, and database skills
Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...)
Able to work in the US without a current or future need for visa sponsorship
Able to carry up to 30 pounds on an intermittent basis
Corrected hearing able to respond to emergency alarms, alerts and warnings
Able to push and pull items in the workplace
Able to sit and work in front of a computer or other machine for extended periods of time
Able to squat and kneel as needed to retrieve or place items on low shelving
Able to stand for long periods of time
Preferred
Experience in the aviation industry or military support environment is preferred
Knowledge of aircraft parts would be advantageous
Basic knowledge of SAP, preferred
Benefits
Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
Company
Airbus
Airbus designs, manufactures, and delivers aerospace products, services, and solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fokke Mentjes
Vice President - Head of Cabin and Cargo Electronics
A
Antje Bulmann
Venture Lead Direct Air Capture
Recent News
2025-08-20
Washington Technology
2025-08-05
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