Holden and Associates, GA · 1 week ago
Systems & Support Analyst
Corp Peachtree Corners, Peachtree Corners, GA, US
Full-time
Onsite
Mid, Senior Level
5+ years expMingledorff’s, Inc. is a company with over 85 years of experience, committed to excellence and core values. They are seeking a Systems & Support Analyst to support IT initiatives that align with business goals, manage IT equipment, and ensure service quality for internal and external customers.
Building Materials
Responsibilities
Manage all personnel and Site IT equipment and software which includes, but is not limited to
Phone System Support (Zoom, Teams)
Ticket Management (Jira, ServiceNow, Autotask, etc.)
Troubleshooting (Windows 10,11)
Remote Site Monitoring (Meraki)
Printers and Copiers (Vendor Support)
Scanners and Card readers
Account Administration (Active Directory Users and Computers)
Application Support (Adobe, VPN)
E-Mail Support (Exchange Admin Center)
Microsoft Office (Outlook, OneDrive, SharePoint)
Documentation (Build out Knowledge Base Articles)
Implement Tier 1 Support Team/Help Desk best practices
Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
Ensure IT system operation adheres to applicable laws and regulations
Partner with Technology trainers in companywide technology training to include new hire and position specific training along with product, software and other training needs
Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate
Comply with all company policies and procedures
Maintains regular, punctual and reliable physical attendance
Qualification
Required
Bachelor's Degree in Computer Science or related field or equivalent work experience
5 years or more experience with Windows OS
5 years or more experience in a support or helpdesk position
Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment
Possess a valid driver's license
Possess a satisfactory driving record as determined by Company Driver Policies
Benefits
Health, Dental, and Vision insurance plans
Life & AD&D insurance (company paid)
Short- and long-term disability coverage
401(k) retirement plan with company match
Paid time off, holidays, +16hrs of additional paid time off to perform community service with an eligible 501(c)(3) organization
Tuition and education assistance
Employee Assistance Program (EAP)
Pet insurance
And much more...
Company
Holden and Associates, GA
For over 60 years Holden and Associates has represented the leading manufacturers in the air movement and distribution industries throughout the state of Georgia.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase