Summus Industries · 17 hours ago
Account Manager
Greater Houston
Full-time
Onsite
Senior Level
5+ years expSummus Industries is seeking an Account Manager who will be a customer-facing leader responsible for building and expanding strategic relationships across assigned accounts. The role involves relationship management, business development, and operational excellence to ensure exceptional service and solutions for clients. The Account Manager will act as the primary liaison between higher education customers and supplier partners, requiring strong presentation skills and the ability to travel for onsite meetings and events.
ConsultingManagement ConsultingProcurementProfessional Services
Responsibilities
Serve as the primary point of contact for assigned accounts, cultivating strong, long-term relationships with key stakeholders
Maintain regular customer outreach, ensuring proactive communication, program engagement, and timely issue resolution
Understand customer goals, purchasing trends, and organizational dynamics to identify growth opportunities
Support customer adoption of punchout catalogs, system integrations, B2B testing, and new program features
Expand existing accounts by identifying unmet needs, additional product opportunities, and service enhancements
Develop and execute account plans focused on retention, growth, and customer value creation
Coordinate with internal teams to build custom solutions tailored to customer requirements
Assist in onboarding new customers and ensuring a smooth transition through detailed setup and engagement planning
Design, refine, and deliver high-impact business review presentations that clearly communicate performance, ROI, spend insights, and expansion opportunities
Coordinate scheduling, logistics, and preparation for quarterly and annual business review meetings (onsite and virtual)
Facilitate cross-functional discussions with internal stakeholders and supplier partners to address customer needs and opportunities
Represent the company at vendor shows, customer events, and industry conferences, serving as a polished and knowledgeable brand ambassador
Meet regularly with customers onsite across the region, approximately 40% travel required
Engage with faculty, staff, procurement teams, and administrative leaders to promote program visibility, adoption, and partnership
Ensure accuracy in account data, meeting notes, customer records, and CRM tracking
Support order management activities, including error resolution, returns assistance, renewals, and service agreement support
Communicate progress on monthly, quarterly, and annual initiatives to customers and internal leadership
Collaborate with Customer Service, Accounting, Integration, and Supplier teams to ensure seamless customer experience
Analyze sales trends, customer spend, program adoption metrics, and account performance
Prepare dashboards, reports, and recommendations to provide insights into revenue growth, customer engagement, and risk areas
Maintain detailed activity logs and performance KPIs for leadership review
Share field insights, customer highlights, and event updates on LinkedIn to enhance customer engagement and brand visibility
Provide photos, stories, and event content to support marketing and customer success initiatives
Qualification
Required
5+ years of experience in account management, customer success, procurement, field marketing, or similar roles
Strong track record of managing multiple customers and delivering growth
Proficiency with PowerPoint, Excel, Outlook, Teams/Zoom, and CRM systems
Experience creating and delivering executive-level presentations
Exceptional verbal and written communication skills with polished executive presence
Strong organizational and time-management capabilities
Creative mindset with the ability to contribute to marketing and customer engagement activities
Self-motivated, accountable, and comfortable working in fast-paced, customer-facing environments
Collaborative team player who builds trust with internal and external stakeholders
On-site role with significant travel (up to 40%) to customer locations across Texas
Flexibility to adjust schedule to meet customer needs, vendor events, and peak business cycles
Preferred
Bachelor's degree in Business, Marketing, Supply Chain, or related field preferred
Familiarity with higher education, purchasing workflows, or procurement environments a plus
Company
Summus Industries
Summus Industries provides procurement service and IT managed services.
11-50 employees
H1B Sponsorship
Summus Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase