Capps Plumbing and Sewer, Inc. · 1 day ago
TAHC - Customer Service Rep
TAHC Central Office2105 Kramer Lane
Full-time
Onsite
Entry Level
1+ years expCapps Plumbing and Sewer, Inc. is part of the Texas Animal Health Commission, and they are seeking a Customer Service Representative to provide external customer service support in relation to livestock and poultry shipments. The role involves responding to inquiries, issuing permits, and ensuring data accuracy in TAHC databases while maintaining compliance with agency guidelines and procedures.
CommercialCustomer ServiceProperty ManagementResidential
No H1B
Responsibilities
Provides customer service for the Program Records Department responding to inquiries maintaining livestock information according to specific TAHC guidelines and procedures
Communicates with the public primarily by telephone and email to interpret and explain rules, regulations, policies, and procedures
Provides routine information on agency programs and services and refers callers to other state/federal agencies, as necessary. Researches information to resolve issues
Regulates all certificates for livestock (domestic & exotic) and poultry entering the State of Texas
Administers permits, distributes permit information to field personnel and processes verification of entry permits on livestock and poultry
Enters information into TAHC databases, processes information to customers, and performs other TAHC services in regard to certificate of veterinary inspections, permits, etc
Ensures the completeness and accuracy of data entered and verifies it is entered in accordance with department policies and procedures
Performs assistance in maintaining various disease surveillance programs in state-maintained databases
Performs basic filling and archiving of all program records and files
Creates and maintains activity logs, files, and reports on services
Assists with emergency management activities, as needed
May assist with processing mail, as needed
Performs other duties as assigned
Qualification
Required
Graduation from a standard high school or equivalent
One (1) year of experience in customer service, data entry, clerical or administrative support
Must have a valid Texas driver's license and safe driving record
Applicants may be subject to a driving record and criminal background check
Employment of selected candidate is contingent upon the receipt of an acceptable criminal background check and an acceptable moving violation record from the Texas Department of Public Safety
At time of hire, selected applicants must show proof of eligibility to work in the U.S. in compliance with the Immigration Reform and Control Act
Proof of eligibility to work in the U.S. will be confirmed using E-Verify
All males who are age 18 through 25 and required to register with the Selective Service must present proof of registration or exemption from registration upon hire
Preferred
Agricultural knowledge and/or experience
Bilingual (English to Spanish)
Company
Capps Plumbing and Sewer, Inc.
Capps Plumbing and Sewer is a family-owned and operated plumbing business serving Chicago's north and northwest suburbs for 30 years.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joe Capps
Owner and Co-Founder
Recent News
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