eTeam · 23 hours ago
Customer Service
Pittsburgh, PA
Contract
Onsite
New Grad, Entry Level
$17/hr - $21/hreTeam is seeking a Customer Service representative for a hybrid remote role. The position involves handling inbound calls related to claims status, eligibility, and benefit information, requiring proficiency in computer skills and the ability to adapt quickly in a fast-paced environment.
Information Technology
Responsibilities
Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required
Will take both Member and Provider calls
Will be trained on the Avaya system
Bilingual Spanish speaking candidates are welcome and encouraged to apply
This is high energy role and requires individuals who can adapt to changes quickly
Will work in a fast-paced environment
Must have empathy and the ability to control conversation/call
High school/GED required
Must have customer service experience
Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
Soft skills are very important to this role and require a level of professionalism and caring
Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class
Missing three days of training could result in immediate termination
Must be able to work any shift between 8:00AM - 8:00PM
Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift
Professional behavior, on camera training and adherence to the current Work from Home policy is required
Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class
Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones
Qualification
Required
Must be local to one of the following offices: Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV
Must reside within a 45-minute commute from the office
Will work remote but may be required to work on site
Will be required to be onsite 1-2 times per quarter (subject to change per business needs)
Candidates must have a form of transportation to get to the office
High speed home internet is a requirement
Upon equipment failure, you would be required to go into the office that day to exchange any non-working equipment
Candidates must be available to work ANY shift between 8:00am to 8:00pm
Work from home is not a substitute for child-care or elder care
You must be on camera and an active participant in the class
Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required
Will take both Member and Provider calls
This is high energy role and requires individuals who can adapt to changes quickly
Will work in a fast-paced environment
Must have empathy and the ability to control conversation/call
High school/GED required
Must have customer service experience
Soft skills are very important to this role and require a level of professionalism and caring
Attendance is critical
You should plan to not miss any time during the first three months of the assignment due to the pace of the training class
Missing three days of training could result in immediate termination
Must be able to work any shift between 8:00AM - 8:00PM
Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift
Professional behavior, on camera training and adherence to the current Work from Home policy is required
Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones
Preferred
Call center experience preferred (this is a high call volume position)
Health Insurance Call Center Experience
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
Founded in 1999
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase