Winnebago Industries · 1 day ago
Customer Service / Factory Service Advisor
Bristol, IN, US
Full-time
Onsite
Mid LevelWinnebago Industries is a leader in the marine industry, seeking a Factory Service Advisor to be the primary point of contact for customers throughout the service process. This role involves understanding customer needs, scheduling repairs, ordering parts, and ensuring satisfaction to deliver a seamless service experience aligned with the Barletta brand's reputation for excellence.
AutomotiveManufacturingRecreational Vehicles
Responsibilities
Customer Communication: Serve as the main point of contact for customers, providing exceptional customer service via phone, email, and in person. Actively listen to customer concerns, diagnose problems, and clearly explain repair options and associated costs. Provide regular updates on repair progress and manage customer expectations throughout the service process. Handle customer inquiries and resolve any issues promptly and professionally, reflecting Barletta's commitment to an exceptional customer experience
Service Scheduling: Efficiently schedule service appointments, considering technician availability, parts availability, and customer timelines. Maintain an organized service calendar and prioritize jobs based on urgency and complexity. Coordinate with the service manager and technicians to ensure smooth workflow and efficient turnaround times, minimizing customer downtime
Parts Research and Ordering: Accurately identify and research necessary parts using online resources, catalogs, and vendor relationships. Obtain competitive quotes and place orders promptly, tracking shipments and ensuring timely delivery. Manage parts inventory and maintain accurate records of parts ordered and received
Pre and Post Delivery Inspections: Conduct thorough pre-delivery inspections to document existing boat condition and identify any pre-existing issues. Perform post-delivery inspections to ensure all repairs have been completed to the customer's satisfaction and in accordance with Barletta's quality standards. Document all inspection findings and communicate them clearly to the customer
Repair Order Management: Create detailed and accurate repair orders, including customer information, boat details, description of the problem, parts required, labor estimates, and any special instructions. Maintain accurate records of all service transactions, including work performed, parts used, and costs incurred
Estimating and Invoicing: Prepare accurate and detailed repair estimates for customers, explaining the scope of work and associated costs. Generate invoices upon completion of repairs and ensure timely payment collection
Collaboration: Work closely with service technicians, the service manager, and other team members to ensure efficient workflow and high-quality repairs. Communicate effectively with all stakeholders to ensure seamless service delivery
Continuous Improvement: Stay up to date on marine industry trends, new technologies, and best practices in service writing. Identify opportunities for process improvement and contribute to a positive and productive work environment
Qualification
Required
Proven experience as a Marine Service Advisor or in a similar customer service role within the marine industry is highly preferred
Strong knowledge of boat systems, repair procedures, and marine parts is essential
Excellent communication, interpersonal, and customer service skills
Ability to multitask, prioritize, and manage multiple projects simultaneously
Strong organizational skills and attention to detail
Proficiency with computer software and marine industry-specific software (e.g., dealer management systems)
Ability to work independently and as part of a team
Preferred
A passion for boating and the marine industry is a plus
Experience with pontoon boats, especially Barletta boats, would be advantageous
Benefits
Medical/Rx
HSA/FSA
Dental & Vision
Short and Long-Term Disability
Company Paid Life Insurance and AD&D
Voluntary Life, Accident, Critical Illness, Hospital, Legal, Identity Theft
401k with match
Employee Stock Purchase Program
Tuition Reimbursement
Company
Winnebago Industries
Winnebago Industries is a manufacturer of recreation vehicles.
Founded in 1958
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-01-18Post Ipo Debt· $300M
1970-09-09IPO
Leadership Team
Amber Holm
SVP and chief marketing officer
Stacy Bogart
Chief Legal Officer, SVP Corporate Responsibility, President Winnebago Industries Foundation
Recent News
2025-12-21
Company data provided by crunchbase