Ripley's Believe It or Not! World Entertainment · 1 day ago
IT Manager
Myrtle Beach, Myrtle Beach, SC, US
Full-time
Onsite
Mid, Senior Level
3+ years expRipley's Believe It or Not! World Entertainment is seeking an IT Manager responsible for the overall review, implementation, and support of all technical equipment across their facilities in Myrtle Beach. The role includes managing an onsite IT team, overseeing technical operations, and ensuring compliance with data protection regulations.
EducationFamilyMedia and EntertainmentPublishingService Industry
Responsibilities
Identify technical needs of each property and plan for execution
Ability to create and maintain budgets
Create staff schedules to support the operations of the attractions
Manage, Train, and develop onsite subordinate IT team
Perform quality control checks of work completed by subordinates
Comprise weekly status reports for the department to be shared with management team
Maintain proper documentation of all aspects of the department including but not limited to, department statuses, standard operation procedures, and inventory, etc
Develop scopes of work, oversee and maintain relationships with 3rd party vendors
Facilitate escalation of technical issues to proper stakeholders as required
Ensure that all technical issues are resolved in a timely manner
Maintain a proactive and positive relationship with all departments
Maintain all technical aspects of each attraction and ensure they are 'Show Ready'
Planning, executing, and managing IT projects, including upgrades, installations, and migrations, while ensuring minimal disruptions to operations
Prioritize regularly scheduled service activities along with urgent unscheduled support requests with a high level of responsiveness
Ensure compliance with relevant data protection regulations and IT industry standards
Supervise, manage, and/or respond to help desk request utilizing a ticket system
Configure and deploy end user workstations and POS systems including operation systems and other software as required
Support of applications including but not limited to Microsoft OS 10/11, Microsoft Office 2019 and 365, Adobe etc
Ability to complete minor hardware repairs to workstations, POS systems, and printers
Troubleshoot POS systems, end user systems, A/V systems and camera systems
Ability to create moves, adds, and changes in Active Directory and DHCP
Ability to troubleshoot basic networking issues
Ability to work with remote support and provide remote support
Ability to cover floor shifts as needed
Other duties as assigned
Qualification
Required
3-5 years working in IT support role required
Ability to work nights and weekends as required
Provide On-Call support as required day/night/weekend
Strong attention to detail and a proactive approach to identifying and resolving IT issues
Understand of configuration changes and their up/down stream impacts
Excellent problem-solving and analytical abilities
Attention to detail, data integrity and accuracy
Excellent oral and written communication skills and interpersonal skills
Self-starter and ability to follow and work under general direction
Ability to work independently and in a team setting
Excellent time management skills
Preferred
3-5 years working in IT Management preferred
1-5 years working in Entertainment and/or Hospitality industry preferred
Company
Ripley's Believe It or Not! World Entertainment
Built on the foundation of a daily newspaper cartoon in 1918 — still in print today — Ripley’s Believe It or Not! World Entertainment has grown to be a global leader in family entertainment with more than 100 attractions across nine countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Pattison
President
Recent News
The Orlando Sentinel
2025-07-25
2024-04-26
Company data provided by crunchbase