OneAZ Credit Union · 6 hours ago
Application Administrator
Phoenix, AZ, US
Full-time
Onsite
Mid, Senior Level
$73K/yr - $92K/yr
5+ years expOneAZ Credit Union is a financial institution dedicated to creating lasting change in the lives of its members and communities. They are seeking an Application Administrator I who will be responsible for optimizing the use of the Credit Union's financial applications and providing technical support, while also participating in product development and system upgrades.
BankingFinancial Services
Responsibilities
Performs full range of work related to application configuration and troubleshooting for Credit Union applications
Assists, troubleshoots, maintains, installs, and performs upgrades to Credit Union applications, including the CORE system, associated subsystems, and various 3rd party applications
Monitors system activity and aids with corrections to problems that occur
Assists with annual disaster recovery application testing
Helps and communicates with associates about software/hardware issues and follows up to ensure fixes are received and tested timely and properly
Recommends proper application configuration and/or products to meet associate and member needs incorporating departmental and regulatory standards
Responsible for system security and maintenance of user system access
Resolves end-user problems that appear to arise from the use of the product
Handles second level end-user issues, escalates any system/application errors or database problems, and follows up to ensure all fixes have been received and tested properly
Acts as an escalation point for the Service Desk team and provided in-person associate support during a call
Maintain skillset in accordance IT Workforce Qualification Policy which includes, but is not limited to, remote/onsite training and obtaining necessary industry application certifications
Implements programs, procedures, and controls to ensure that member data and information are secure and in compliance with storage and security regulations
Ensures that operations are performed following established Credit Union and IT standards, policies, and procedures
Performs routine application audits and system performance tuning
Conducts technical research on system upgrades to determine feasibility, cost, time needed, and compatibility with current system
Works with cross-functional teams to configure, test, and implement upgrades and enhancements to applications, products, third-party applications, and system releases
Assists Technical Support team with escalated problems and conducts training where needed
Designs and suggests innovative changes in a variety of application systems
Responsible for implementing, maintaining, and improving application architecture
Studies existing systems and/or applications to evaluate effectiveness and develops new procedures and/or processes to improve production or workflow as needed
Prepares detailed flow charts, diagrams outlining system capabilities and processes, provides monthly reports, and ensures all work performed is fully documented while maintaining technical documentation
Ensures all daily, monthly, quarterly, and periodic processing are complete without incident
Provides suggestions to management concerning cost savings and potential system changes to increase efficiency of identified systems. Assists in preparing cost-benefit analyses for proposed systems
Assumes responsibility for related duties as required or as assigned
Coordinates and completes special and strategic projects as assigned, reporting back to management
Qualification
Required
High School Diploma
5 to 8 years of similar or related experience and/or training in computer science, information systems, database management, business administration, financial institution experience or a related field; or equivalent combination of education and experience
Strong analytical, adaptability, problem-solving, and innovation skills
Strong interpersonal and communication skills
Knowledge of Fiserv CORE products (e.g., DNA, Zelle, Prologue), automation software (e.g., Automic), lending support applications (Open/Close and Meridian Link), enterprise applications (e.g., Service Now, OnBase, Akcelerant, Lumin Digital), and ATM support
Understanding of, and expertise in the tasks related to, administering infrastructure technology, including operating systems, application servers and databases, flowchart software (e.g., Microsoft Visio), and office suite software (e.g., Microsoft Word, Excel, and PowerPoint)
A passion for people, innovation, and growth
Preferred
Bachelor's Degree Preferred
Experience with DNA or other Fiserv CORE processors, lending systems, Service Now, and OnBase a plus
Financial industry, database management, and application engineering/administration experience preferred
Benefits
Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
Low-cost Medical, Dental & Vision plans
Paid childcare assistance
Award-winning 401K
Gym fee reimbursement
Tuition Reimbursement
Student loan repayment
Company
OneAZ Credit Union
OneAZ Credit Union offers financial services & competitive rates with a community focus in Phoenix, Flagstaff, Prescott, Tucson and beyond.
501-1000 employees
H1B Sponsorship
OneAZ Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$65M2025-11-14Debt Financing· $65M
Leadership Team
Brandon Michaels
President & CEO
Sandeep Uthra
Executive Vice President & Chief Technology Officer
Recent News
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