PNC · 1 month ago
Operations Analyst - Retail Bank Operations
PA - Pittsburgh (15219)
Full-time
Onsite
Entry Level
1+ years expPNC Bank is a leading financial services institution, and they are seeking an Operations Analyst for their Retail Bank Operations. The role involves executing routine transactions, ensuring compliance with policies, and providing support functions within the department.
BankingFinanceFinancial Services
No H1B
Responsibilities
Executes routine transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional area
Identifies and escalates exceptions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions
Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable
Provides responses and documentation to inquiries and ad hoc requests for a specialized product or function. Provides feedback on workflow and work received. May participate in process improvement projects. May assist in training and onboarding of new hires
Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures. May participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance
Qualification
Required
Demonstrate appropriate knowledge, skills, and abilities for the role
Typically <1 year of related experience
In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered
Ability to stand for long periods of time
Ability to lift to 50 pounds
Must run equipment in an efficient manner while ensuring timely and accurate processing
Must meet or exceed the department's productivity and quality metrics
Must demonstrate a willingness and ability to work constructively within a team-based environment
Comply with Bank's Code of Ethics and all Federal, State and local laws
Preferred
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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