Traditions Club · 5 hours ago
Facilities & Lodging Administrative Coordinat
Traditions Club is seeking a Facilities & Lodging Administrative Coordinator to provide comprehensive administrative support for the Club’s lodging, facilities, and maintenance operations. This role involves coordinating lodging reservations, managing documentation, and supporting billing processes while maintaining communication with members and guests.
Real Estate
Responsibilities
Coordinate all lodging reservations, including receiving booking requests, confirming availability, processing changes and cancellations, and ensuring reservation details are accurately recorded. Maintain lodging calendars and availability schedules, communicate lodging policies and confirmations to members and guests, and coordinate check-in and check-out schedules with the Facilities Director to ensure smooth transitions and readiness
Provide administrative support for facilities and maintenance operations by organizing documentation, tracking work orders, recording maintenance activities, and maintaining accurate departmental records. Assist the Facilities Director with operational reporting, follow-up on maintenance-related requests, and ensure documentation supports planning, accountability, and audit readiness
Support accurate and timely billing processes related to lodging and owner-owned units by verifying reservation details, rates, length of stay, and applicable charges. Track employee labor hours worked in RMA and Non-RMA owner-owned units and compile detailed records for owner billing. Coordinate with Accounting to submit complete and accurate billing information and assist in resolving discrepancies as needed
Collect, review, and maintain required hotel occupancy tax-exempt forms and supporting documentation. Verify eligibility prior to billing, ensure proper application of exemptions, and maintain organized records to support compliance, audits, and internal controls
Maintain organized files related to lodging reservations, billing support, labor tracking, compliance documentation, and facilities operations. Prepare internal reports related to lodging usage, occupancy trends, labor allocation, and departmental activity. Ensure all records are complete, current, confidential, and audit-ready
Serve as an administrative point of contact for lodging, facilities, and maintenance-related inquiries. Communicate professionally and effectively with members, guests, owners, vendors, and internal departments. Uphold Club standards, policies, and service expectations while maintaining discretion and confidentiality at all times
Qualification
Required
High school diploma or equivalent required
Strong written and verbal communication skills with the ability to interact professionally with diverse audiences
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
Proficiency in Microsoft Office applications (Outlook, Word, Excel)
Ability to handle sensitive information with discretion and maintain confidentiality
Preferred
Additional education or training in administration, hospitality, or facilities management
Prior experience in administrative support, facilities coordination, hospitality operations, or maintenance support
Experience with reservation, timekeeping, or property management systems